Table 1 Different domains across different quality management systems
CCM | HKZ | MBQA | EFQM | INK | QSMH | DMIC |
|---|---|---|---|---|---|---|
A framework to guide QI in chronic care. CCM aims to create a productive interaction between an informed, activated patient and a prepared, proactive practice team. | The aim of HKZ is harmonisation of quality assessment in healthcare and wellbeing. | To improve competitiveness in healthcare QI by creating awareness of the importance of QI, recognition of accomplishments and information transfer | A European model which supports organisations to self-assess and reflect its level of organization in order to improve its organization. | A model based on EFQM to support profit and non-profit organizations to get to excellent achievements | A measuring instrument for evaluation of quality systems | A quality management model developed for integrated care. |
HKZ is based on ISO 9001 | ||||||
• community resources | • improvement | • leadership | 5 boxes for enablers: | 5 organisational dimensions: | 5 focal areas for QI activities: | 9 clusters: |
• health care organisation | • focus on client perspective | • Information and analysis | • leadership | • leadership | • quality assurance documents | • patient-centeredness |
• self-management support | • client safety | • strategic quality planning | • people | • strategy and policy | • involvement of patients | • delivery system |
• decision support | • professional behaviour | • human resource development and management | • policy& strategy | • management of employees | • process control based on standards | • performance management |
• delivery system design | • care chain quality | • management of process quality | • partnership& resources | • management of resources | • human resources management | • quality care |
• clinical information system | • ISO-compatibility | • quality and operational results | • processes | • management of processes | • process improvement based on QI procedures | • result-focused learning |
• customer focus and satisfaction | 4 boxes for results: | 4 result dimensions: | • interprofessional teamwork | |||
• people results | • clients and partners | • roles and tasks | ||||
• customer results | • personnel | • commitment | ||||
• society results | • community | • transparent entrepreneurship | ||||
• key performance results | • management and financiers |