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Table 5 Satisfaction survey among a sample of patients having received the intervention reminders

From: Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: a randomized controlled trial

  General primary care clinic (n = 288) Substance abuse clinic (n = 85)
n (%) n (%)
Type of reminder   
   - Text messaging 89 (30.9) 35 (41.2)
   - Telephone 104 (36.1) 18 (21.2)
   - Text messaging and telephone 95 (33.0) 32 (37.6)
I was disturbed by the reminder   
   - Text messaging 1 (0.5) 2 (3.0)
   - Telephone 0 5 (10.0)
The reminder is useful   
   - Text messaging 181 (98.4) 60 (88.2)
   - Telephone 196 (98.5) 42 (85.7)
I recommend the use of a systematic reminder   
   - Text messaging 211 (77.6) 74 (88.1)
   - Telephone 192 (70.3) 40 (52.6)