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Table 5 Segment characteristics (mean factor scores, sociodemographic conditions and past experience with healthcare services for the identified groups)

From: Profiling the different needs and expectations of patients for population-based medicine: a case study using segmentation analysis

  Unpretentious Informed & supported Experts Advanced Total
SIZE 2070 779 531 81 3461
FACTORS*  
 Outpatient clinic staff 0.29 0.30 −1.65 0.66  
 Outpatient clinic services 0.48 −1.37 0.03 0.74  
 Continuity of care 0.22 −0.07 −0.11 −4.25  
GENDER (%)  
 Males 22.4 20.9 21.3 18.5 21.8
AGE (%)  
 18–45 23.7 28.7 30.7 40.5 26.3
 46–65 36.7 43.1 42.1 44.3 39.1
 Over 65 39.6 28.3 27.1 15.2 34.5
EDUCATION (%)  
 None / Primary school 38.8 31.4 28.1 16.3 34.9
 Middle school 24.4 25.3 28.5 32.5 25.4
 High school 28.6 33.1 32.3 37.5 30.4
 Degree and post degree 8.2 10.1 11.2 13.8 9.2
JOB (%)  
 Legislator, executives and entrepreneurs 1.3 0.6 0.8 2.5 1.1
 Intellectual, scientific and highly skilled professions 3.3 5.2 5.7 12.7 4.3
 Technical professions 4.0 4.4 4.4 8.9 4.3
 Clerks 7.1 9.3 9.4 8.9 8.0
 Skilled activity in commerce and services 5.4 6.2 7.6 5.1 5.9
 Artisans, skilled labor and farmers 4.6 3.2 5.2 5.1 4.4
 Semi-skilled labor 1.3 0.9 0.8 3.8 1.2
 Unskilled labor 1.3 1.6 1.7 1.3 1.4
 Students 2.8 3.9 2.7 1.3 3.0
 Housewives 18.9 22.1 21.2 24.1 20.1
 Unemployed 1.4 2.5 1.3 2.5 1.7
 Retired 48.4 39.7 39.0 24.1 44.4
FAMILY SITUATION (%)  
 1 (live alone) 13.4 9.2 9.0 7.5 11.6
 2 35.3 34.0 30.3 18.8 33.9
 3 23.4 28.5 26.7 27.5 25.1
 More than 3 27.9 28.3 34.0 46.3 29.4
CHRONIC DISEASES (%)  
 Yes 46.3 43.2 39.1 38.8 44.3
No. OF VISITS IN OUTPATIENT C. IN THE LAST YEAR (%)  
 1 32.0 27.2 26.4 23.5 29.8
 2 27.1 26.7 31.6 23.5 27.6
 3–4 22.1 27.7 25.6 23.5 24.0
 Over 4 18.8 18.4 16.4 29.6 18.6
WHO REFERRED TO OUTPATIENT CLINIC (%)  
 Personal initiative 18.9 15.1 18.5 16.0 17.9
 Relative/Friend 0.6 0.3 0.6 0.0 0.5
 GP/PD 65.3 74.2 70.8 77.8 68.4
 Hospital physician 4.5 3.2 2.4 1.2 3.8
 Private specialist 2.1 2.2 1.1 1.2 2.0
 Social services worker 0.1 0.0 0.0 0.0 0.1
 Clinic invitation letters 8.5 5.0 6.6 3.7 7.3
SERVICES UTILIZED IN THE OUTPATIENT CLINIC (%)a  
 Specialist visits 20.9 23.5 21.5 23.9 21.7
 Diagnostic tests 68.5 69.2 67.7 62.5 68.4
 Home care 0.6 0.2 1.2 2.3 0.7
 Administrative services 6.4 6.1 7.3 6.8 6.5
 Advisory 0.9 0.0 0.2 0.0 0.6
 Vaccinations 2.6 1.0 2.1 4.5 2.2
TYPE OF STAFF CONSULTED IN THE OUTPATIENT C. (%)a  
 Administrative staff 30.3 28.8 33.9 37.8 30.7
 Health care staff 69.7 71.2 66.1 62.2 69.3
AHD CONSULTATION (%)  
 Yes 11.5 14.2 15.1 100.0 14.8
METHOD OF AHD CONSULTATION (%)  
 Telephone consultation 17.6 12.6 11.3 38.3 18.8
 Home visit 64.4 62.2 60.0 39.5 59.3
 Ambulatory visit 18.0 25.2 28.8 22.2 21.9
A&ED VISIT AFTER AHD CONSULTATION (%)  
 Yes 17.6 20.7 23.8 45.7 23.7
REASON FOR A&ED VISIT AFTER AHD CONSULTATION (%)  
 AHD referral 85.7 73.9 78.9 45.2 71.3
 Unsatisfied with AHD consultation 7.1 17.4 21.1 48.4 22.6
 Further information on diagnosis/therapy proposed by AHD 7.1 8.7 0.0 6.5 6.1
  1. GP: General practitioner; PD: Pediatrician; AHD: After-hours doctor; A&ED: Accident & emergency department.
  2. a Percentages are based on responses.
  3. p < .001 for age, education, job, family situation, no. of visits in outpatient c. in the last year, AHD consultation, method of AHD consultation, A&ED visit after AHD consultation, reason for A&ED visit after AHD consultation; p = .005 for those referred to outpatient clinic; p = .025 for chronic diseases.
  4. * Higher factor scores indicate that the respondents are more satisfied with the items in the factor or have rated the items in the factor more positively.