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Table 3 Rotated structure matrix (correlation coefficients between the variables and the extracted factors)

From: Profiling the different needs and expectations of patients for population-based medicine: a case study using segmentation analysis

  Outpatient clinics’ staff Outpatient clinics’ services Continuity of care
Kindness of administrative staff 0.863   
Professionalism of administrative staff 0.841   
Kindness of health care staff 0.809   
Professionalism of health care staff 0.775   
Diagnostic tests   0.910  
Specialistic visits   0.820  
Administrative services   0.788  
Organization of continuity of care service    0.922
Professionalism of AHDs    0.835