Table 2 Mean and standard deviation of the evaluations of the characteristics analyzed
Mean | Std. Dev. | % Missing | |
|---|---|---|---|
Specialist visits | 3.69 | 0.68 | 6.76 |
Diagnostic tests | 3.76 | 0.79 | 2.34 |
Home care (Removed) | 3.96 | 1.27 | 27.69 |
Advisories (Removed) | 4.15 | 0.81 | 31.40 |
Vaccinations (Removed) | 4.04 | 0.76 | 16.98 |
Administrative services | 3.59 | 0.76 | 9.45 |
Kindness of administrative staff | 3.98 | 0.69 | 5.38 |
Professionalism of administrative staff | 3.95 | 0.69 | 5.68 |
Kindness of health care staff | 4.15 | 0.76 | 1.91 |
Professionalism of health care staff | 4.15 | 0.73 | 1.93 |
Coordination of continuity of care service | 3.63 | 0.50 | 8.22 |
Professionalism of after-hours doctors (AHDs)* | 3.85 | 0.52 | 8.17 |