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Table 2 Mean and standard deviation of the evaluations of the characteristics analyzed

From: Profiling the different needs and expectations of patients for population-based medicine: a case study using segmentation analysis

  Mean Std. Dev. % Missing
Specialist visits 3.69 0.68 6.76
Diagnostic tests 3.76 0.79 2.34
Home care (Removed) 3.96 1.27 27.69
Advisories (Removed) 4.15 0.81 31.40
Vaccinations (Removed) 4.04 0.76 16.98
Administrative services 3.59 0.76 9.45
Kindness of administrative staff 3.98 0.69 5.38
Professionalism of administrative staff 3.95 0.69 5.68
Kindness of health care staff 4.15 0.76 1.91
Professionalism of health care staff 4.15 0.73 1.93
Coordination of continuity of care service 3.63 0.50 8.22
Professionalism of after-hours doctors (AHDs)* 3.85 0.52 8.17
  1. 5=Totally satisfied, 1=Totally unsatisfied.
  2. * AHDs substitute for general practitioners during night shifts. They are employees or contracted by the local health authority.