Legal instruments | Condition | Communicative instruments | Condition | Financial instruments | Condition |
---|---|---|---|---|---|
Insurers may choose the policy forms they offer [45] | F | Media campaign from the government about the new health insurance system [37, 42–44] | F | Financial incentives (e.g. co-payments) [37, 39, 40, 43, 49, 56, 63] | I |
Patients have the right to choose from the available policy forms [45] | F | Developing quality/performance indicators [30, 31, 41, 43, 44, 57, 58, 70, 71] | I | I | |
With a payment-in-kind policy, providers are obliged to deliver care as agreed within a reasonable time and at a reasonable distance [76] | F | Developing comparative information, e.g. for kiesbeter.nl or the Healthcare Inspectorate (IGZ) [31, 49, 57, 77–79] | I |  |  |
With a payment-in-kind policy or a preferred provider policy, patients have the right to receive compensation when they choose a non-contracted provider in the Netherlands and in Europe [50] | F | Comparative information, e.g. kiesbeter.nl, physical desks, telephone, papers, healthcare providers, insurers and user organizations (peer contact and information provision) [30, 37, 38, 41–43, 46, 53, 54, 57, 59, 70, 80, 81] | I |  |  |
With a reimbursement policy or a personal budget, patients are allowed to choose their preferred provider freely without intervention from the insurer [42] | F | Advice and support for people who are unable to choose independently (e.g. by MEE) [56, 74, 82] | I | Â | Â |
Providers are obliged to publish comparative information [53] | I | Â | Â | Â | Â |
Providers are obliged to make the information understandable, effective and correct [54] | I | Â | Â | Â | Â |
The information providers provide may not be misleading and must comply with the legislation [55] | I | Â | Â | Â | Â |