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Table 6 Model results

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Model 1 Q-S-L

X 2

df

X 2 /df

R

t

R 2

TLI

GFI

AGFI

SRMR

RMSEA

Stage 1:Q–S

59.54

19

3.13

0.630

13.38*

0.398

0.977

0.970

0.943

0.0258

0.067

S–L

6.71

2

3.35

0.481

11.07*

0.231

0.995

0.993

0.965

0.0146

0.070

Q–L

14.21

9

1.57

0.262

2.95*

0.063

0.982

0.970

0.931

0.0339

0.060

Stage 2:Q–S–L

34.90

25

1.40

  

0.366

0.980

0.949

0.909

0.0350

0.052

S←Q

   

0.605

6.998*

      

L←S

   

0.604

5.946*

      

L←Q

   

0.110

1.16

      

Model 2 Q=S

           
 

89.03

26

3.42

  

0.317

0.906

0.895

0.817

0.2680

0.128

L←S

   

0.56

6.18*

      

L←Q

   

0.067

0.761

      

Model 3 S–Q–L

           

Stage 1:S–Q

59.54

19

3.13

0.630

13.27*

0.398

0.977

0.970

0.943

0.0258

0.067

Q–L

14.21

9

1.57

0.262

2.95*

0.063

0.982

0.970

0.931

0.0339

0.060

S–L

6.71

2

3.35

0.481

11.07*

0.231

0.995

0.993

0.965

0.0146

0.070

Stage 2:S–Q–L

34.90

25

1.40

  

0.366

0.980

0.949

0.909

0.0350

0.052

Q←S

   

0.605

6.998*

      

L←Q

   

0.110

1.16

      

L←S

   

0.604

5.946*

      
  1. Q, perceived quality; S, customer satisfaction; L, customer loyalty intention.
  2. * p < 0.05.