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Table 6 Model results

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Model 1 Q-S-L X 2 df X 2 /df R t R 2 TLI GFI AGFI SRMR RMSEA
Stage 1:Q–S 59.54 19 3.13 0.630 13.38* 0.398 0.977 0.970 0.943 0.0258 0.067
S–L 6.71 2 3.35 0.481 11.07* 0.231 0.995 0.993 0.965 0.0146 0.070
Q–L 14.21 9 1.57 0.262 2.95* 0.063 0.982 0.970 0.931 0.0339 0.060
Stage 2:Q–S–L 34.90 25 1.40    0.366 0.980 0.949 0.909 0.0350 0.052
S←Q     0.605 6.998*       
L←S     0.604 5.946*       
L←Q     0.110 1.16       
Model 2 Q=S            
  89.03 26 3.42    0.317 0.906 0.895 0.817 0.2680 0.128
L←S     0.56 6.18*       
L←Q     0.067 0.761       
Model 3 S–Q–L            
Stage 1:S–Q 59.54 19 3.13 0.630 13.27* 0.398 0.977 0.970 0.943 0.0258 0.067
Q–L 14.21 9 1.57 0.262 2.95* 0.063 0.982 0.970 0.931 0.0339 0.060
S–L 6.71 2 3.35 0.481 11.07* 0.231 0.995 0.993 0.965 0.0146 0.070
Stage 2:S–Q–L 34.90 25 1.40    0.366 0.980 0.949 0.909 0.0350 0.052
Q←S     0.605 6.998*       
L←Q     0.110 1.16       
L←S     0.604 5.946*       
  1. Q, perceived quality; S, customer satisfaction; L, customer loyalty intention.
  2. * p < 0.05.
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BMC Health Services Research

ISSN: 1472-6963

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