Model 1 Q-S-L
|
X
2
|
df
|
X
2 /df
|
R
|
t
|
R
2
|
TLI
|
GFI
|
AGFI
|
SRMR
|
RMSEA
|
---|
Stage 1:Q–S
|
59.54
|
19
|
3.13
|
0.630
|
13.38*
|
0.398
|
0.977
|
0.970
|
0.943
|
0.0258
|
0.067
|
S–L
|
6.71
|
2
|
3.35
|
0.481
|
11.07*
|
0.231
|
0.995
|
0.993
|
0.965
|
0.0146
|
0.070
|
Q–L
|
14.21
|
9
|
1.57
|
0.262
|
2.95*
|
0.063
|
0.982
|
0.970
|
0.931
|
0.0339
|
0.060
|
Stage 2:Q–S–L
|
34.90
|
25
|
1.40
| | |
0.366
|
0.980
|
0.949
|
0.909
|
0.0350
|
0.052
|
S←Q
| | | |
0.605
|
6.998*
| | | | | | |
L←S
| | | |
0.604
|
5.946*
| | | | | | |
L←Q
| | | |
0.110
|
1.16
| | | | | | |
Model 2 Q=S
| | | | | | | | | | | |
|
89.03
|
26
|
3.42
| | |
0.317
|
0.906
|
0.895
|
0.817
|
0.2680
|
0.128
|
L←S
| | | |
0.56
|
6.18*
| | | | | | |
L←Q
| | | |
0.067
|
0.761
| | | | | | |
Model 3 S–Q–L
| | | | | | | | | | | |
Stage 1:S–Q
|
59.54
|
19
|
3.13
|
0.630
|
13.27*
|
0.398
|
0.977
|
0.970
|
0.943
|
0.0258
|
0.067
|
Q–L
|
14.21
|
9
|
1.57
|
0.262
|
2.95*
|
0.063
|
0.982
|
0.970
|
0.931
|
0.0339
|
0.060
|
S–L
|
6.71
|
2
|
3.35
|
0.481
|
11.07*
|
0.231
|
0.995
|
0.993
|
0.965
|
0.0146
|
0.070
|
Stage 2:S–Q–L
|
34.90
|
25
|
1.40
| | |
0.366
|
0.980
|
0.949
|
0.909
|
0.0350
|
0.052
|
Q←S
| | | |
0.605
|
6.998*
| | | | | | |
L←Q
| | | |
0.110
|
1.16
| | | | | | |
L←S
| | | |
0.604
|
5.946*
| | | | | | |
-
Q, perceived quality; S, customer satisfaction; L, customer loyalty intention.
- * p < 0.05.