Study 1 Instrument adaptation | Standardized loading | Variance extracted | Construct reliability |
---|---|---|---|
Health care perceived quality (5 items) | Â | 0.722 | 0.903 |
Providing services at the promised time | 0.819 | Â | Â |
Providing service as promised | 0.846 | Â | Â |
Employees have the knowledge to answer patient questions | 0.875 | Â | Â |
Readiness to respond to patient requests | 0.860 | Â | Â |
Performing services right the first time | 0.849 | Â | Â |
Patient satisfaction (3 items) | Â | 0.852 | 0.913 |
How would you rate the overall quality of service provided by your hospital? | 0.932 | Â | Â |
Thinking about this hospital overall, please rate the value you feel you get for your money. | 0.905 | Â | Â |
Overall, how satisfied are you with your hospital? | 0.934 | Â | Â |