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Table 4 CFA model fit for each adapted dimensional structure

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Study 1 Instrument adaptation

Standardized loading

Variance extracted

Construct reliability

Health care perceived quality (5 items)

 

0.722

0.903

Providing services at the promised time

0.819

  

Providing service as promised

0.846

  

Employees have the knowledge to answer patient questions

0.875

  

Readiness to respond to patient requests

0.860

  

Performing services right the first time

0.849

  

Patient satisfaction (3 items)

 

0.852

0.913

How would you rate the overall quality of service provided by your hospital?

0.932

  

Thinking about this hospital overall, please rate the value you feel you get for your money.

0.905

  

Overall, how satisfied are you with your hospital?

0.934

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