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Table 1 Hypotheses and supporting literature

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

  Hypotheses Supporting literature
H1: Customer satisfaction mediates perceived quality and loyalty intention relationship [5, 6, 9, 1322, 27, 53]
H2: Perceived quality and customer satisfaction influence customer loyalty intention with equal weight [11, 13, 18, 2932]
H3: Perceived service quality mediates the relationship between customer satisfaction and customer loyalty intention [11, 1517, 33, 34]
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