Table 1 Direct Work Steps: Average duration of each step and time worked by employee

Average Total Duration of Physician Visit

7^th floor registration (secretary) ^{a, b}

Blood Test – Physician Visit (phlebotomist or nurse) ^a,b

 1. phlebotomist*

 2. nurse*

Weighing (orderly) ^{a, b}

Appointment with Oncologist (physician) ^a

Appointment Booking (secretary) ^{a, b}

Other - Physician Visit (secretary, nurse, physiotherapist) ^{a, b}

Total mean duration of timed visit steps ^a

Total mean time worked by employees (excluding physicians) ^b

Average Total Duration of Treatment Visit

8^th floor registration (secretary) ^{c, d}

Blood Test – Treatment Visit (phlebotomist or nurse) ^{c, d}

 1. phlebotomist*

 2. nurse*

Pharmacy (secretary) ^{c, d}

Treatment (overall treatment time) ^c

Treatment (nurse time) ^d

Oncologist consultation during treatment visit ^c

Discharge (overall discharge time) ^c

Discharge (nurse time) ^d

Other- Treatment Visit (dietitian, social worker) ^{c, d}

Total mean duration of timed visit steps ^c

Total mean time worked by employees ^d

Unscheduled visits to clinic

Phone calls (nurse)

Cancer Nutrition-Rehabilitation Program

Emergency Room visits