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Table 7 "Parent-Scales – Scale statistics and reliability

From: Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

 

Information

Decision making

Professional competence

Practice organization

Practice facilites

"Parent"-Scales

     

Number of items

6

4

3

4

2

Responder (n)

878

915

693

966

973

Missing values (%)

10.3

6.5

29.2

1.3

0.6

Subscale minimum/maximum

0/18

0/12

0/9

0/12

0/6

Subscale mean, raw

14.6

8.4

7.8

10.2

4.4

Subscales transformed (min/max)

0/100

0/100

0/100

0/100

0/100

Subscale mean, transformed

80.9

70.3

86.4

85.2

73.9

Floor effect (%)

0.2

3.4

0.2

0.2

0.8

Ceiling effect (%)

28.7

29.0

36.4

27.2

34.1

Skewness

-.75

-.66

-.64

−1.1

-.53

Inter-item correlation (min/max)

0.67 (0.57 – 0.79)

0.79 (0.75 – 0.83

0.63 (0.50 – 0.69)

0.39 (0.27 – 0.50)

0.78

Cronbach‘s alpha

0.92

0.94

0.84

0.72

0.88