Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

Table 4 "Child"-Scales- Item Statistics

Variable	Subscale/Items	MV	M	SD	Skew-ness	Item -difficulty	Item-total corre-lation
	Child - Interaction	2.2%	87.1	16.85	−1.19
CHINT1	Understanding	0.2%	2.7	0.54	−1.34	0.89	0.84
CHINT2	Empathy	0.2%	2.6	0.59	−1.39	0.87	0.83
CHINT3	Time spent with child	0.2%	2.5	0.69	−1.16	0.83	0.78
CHINT4	Taking child seriously	1.5%	2.6	0.55	−1.3	0.88	0.84
CHINT5	Ecouragement & support	0.9%	2.5	0.61	−1.11	0.85	0.83
CHINT6	Patience	0.4%	2.6	0.55	−1.23	0.88	0.81
CHINT7	Treating child as an individual	0.5%	2.7	0.55	−1.63	0.89	0.80
	Child - Information	16.6%	86.3	17.52	−1.05
CHINFO1	Age appropriate	15.4%	2.6	0.57	−1.05	0.86	0.85
CHINFO2	Appropriate to child’s development stage	15.4%	2.6	0.55	−1.02	0.87	0.87
CHINFO3	Appropriate for child’s capacity	14.9%	2.6	0.57	−1.05	0.86	0.82
	Child – Decision-making	46.2%	66.3	29.63	−0.60
ChDM1	Offers choices about child’s health care to child	42.9%	2.1	0.91	−0.62	0.68	0.84
ChDM2	Discusses advantages and disadvantages of different choices of treatment with the child	46.2%	2.0	1	−0.54	0.65	0.88
ChDM3	Asks child about preferred choice of treatment	46.0%	1.9	1	−0.49	0.64	0.89
ChDM4	Appropriate involvement of the child in decision-making	45.8%	2.0	0.94	−0.67	0.67	0.84

ISSN: 1472-6963