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Table 2 Items on the "Parent" scales

From: Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

Scale Description and explanation / instructions in the questionnaire Items
  Satisfaction with practice organization and facilities … Wait time for a doctor's appointment?
   … Wait time in the waiting room?
   … Consideration of your scheduling preferences?
Practice organization   … Friendliness of practice staff?
Practice facilities In general (not merely based on the last visit), how satisfied are you with: … Waiting room facilities?
   … Play and entertainment facilities for your child?
  Relationship with you … Information received about your child's illness?
   … Information about planned treatments for your child?
   … Information on the effects of prescribed medications for your child?
   … Information on what you can do to promote your child's recovery?
   … Comprehensibility / clarity of information?
Parent - Information In general (not merely based on the last visit), how satisfied are you with this pediatrician in terms of: … consideration of side effects of prescribed medications for your child ?
  Relationship with you · He/She informs me of different options (e.g., for examination or treatment of my child).
   · He/She informs me of advantages and disadvantages of different options.
   · He/She asks me which option I prefer for my child.
Parent – Decision making How does this pediatrician involve you in decisions related to the examination and treatment of your child? · I am satisfied with the extent to which I am involved in decision making.
  Relationship with you … Collaboration with other medical facilities?
   … Thoroughness and diligence in examinations?
Professional competence   … Readiness to refer your child to another physician in a timely manner?
   How well do you trust this pediatrician?
   In general (not merely based on the last visit), how satisfied are you with the quality of care by this pediatrician?
Global items In general (not merely based on the last visit), how satisfied are you with this pediatrician's: How satisfied are you with this pediatrician in general (not merely based on the last visit)?