Scale | Description and explanation / instructions in the questionnaire | Items |
---|---|---|
Satisfaction with practice organization and facilities | … Wait time for a doctor's appointment? | |
… Wait time in the waiting room? | ||
… Consideration of your scheduling preferences? | ||
Practice organization | … Friendliness of practice staff? | |
Practice facilities | In general (not merely based on the last visit), how satisfied are you with: | … Waiting room facilities? |
… Play and entertainment facilities for your child? | ||
Relationship with you | … Information received about your child's illness? | |
… Information about planned treatments for your child? | ||
… Information on the effects of prescribed medications for your child? | ||
… Information on what you can do to promote your child's recovery? | ||
… Comprehensibility / clarity of information? | ||
Parent - Information | In general (not merely based on the last visit), how satisfied are you with this pediatrician in terms of: | … consideration of side effects of prescribed medications for your child ? |
Relationship with you | · He/She informs me of different options (e.g., for examination or treatment of my child). | |
· He/She informs me of advantages and disadvantages of different options. | ||
· He/She asks me which option I prefer for my child. | ||
Parent – Decision making | How does this pediatrician involve you in decisions related to the examination and treatment of your child? | · I am satisfied with the extent to which I am involved in decision making. |
Relationship with you | … Collaboration with other medical facilities? | |
… Thoroughness and diligence in examinations? | ||
Professional competence | … Readiness to refer your child to another physician in a timely manner? | |
How well do you trust this pediatrician? | ||
In general (not merely based on the last visit), how satisfied are you with the quality of care by this pediatrician? | ||
Global items | In general (not merely based on the last visit), how satisfied are you with this pediatrician's: | How satisfied are you with this pediatrician in general (not merely based on the last visit)? |