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Table 1 Items on the "Child" scales

From: Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

Scale

Description and explanation/instructions in the questionnaire

Items

 

Relationship with your child

… Understanding of your child?

  

… Empathy for your child?

  

… Time spent with your child?

  

… Taking your child seriously?

  

… Encouragement and support of your child?

  

… Patience with your child?

Child - Interaction

In general (not merely based on the last visit), how satisfied are you with this pediatrician's:

… Treating your child as an individual?

 

Relationship with your child

… is appropriate for my child's age.

Child - Information

How would you rate the information your child has received from this pediatrician?

… is appropriate for my child's development status.

 

The information my child has received:

… is appropriate for my child's capacity and willingness to absorb the information.

 

Relationship with your child

· He/She informs my child of different choices of treatment.

Child – Decision making

How does this pediatrician involve your child in decision making and in processes such as examination and treatment?

· He/She informs my child of the advantages and disadvantages of the different choices of treatment.

  

· He/She then asks my child which treatment the child prefers.

  

· I am satisfied with the extent to which my child is involved in decision making.