Two sides of the coin: patient and provider perceptions of health care delivery to patients from culturally and linguistically diverse backgrounds

Table 4 Summary of perceptions of the accessibility of health care services by focus group participants and providers

EMERGENT THEMES	Arabic	Sudanese	Tongan	Chinese	Vietnamese	Health-care Providers
Proximity of health services
Convenient	x	x		x	x
Far away		x				x
Will travel to preferred provider		x	x			x
Availability of Services
Lack of available providers overall	x	x		x	x	x
Long waiting list for specialists	x			x	x	x
Long waiting time for treatment in emergency departments	x	x	x	x	x	x
Long operation waiting lists	x	x			x
Shortage of beds in hospitals	x	x	x
Lack of knowledge of health system/services		x	x	x		x
Socioeconomic factors impacting on access to healthcare
Expense of services	x	x		x	x	x
Expense of medication	x	x				x
Restricted access to bulk-billing services						x

ISSN: 1472-6963