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Table 3 Characteristics of the study sample

From: The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

 

Respondents

Non-respondents

 

Mean (SD)

N

Mean (SD)

N

Age (years)

51.4 (21.6)

304

49.3 (24.2)

291

Gender

%

 

%

 

 Male

52.3

159

49.1

143

 Female

47.7

145

50.9

148

Day and time of attendance

    

 Weekday 8:00am – 5:00pm

54.6

166

50.9

148

 Weekend day 8:00am – 5:00pm

18.1

55

18.2

53

 Out of hours 5:00pm – 12:00am

18.8

57

19.6

57

 Out of hours 12:00 am – 8:00pm

8.6

26

11.3

33

Referral

    

 Ambulance

18.4

56

24.1

70

 General Practitioner

38.2

116

27.1

79

 Self-referred

34.5

105

35.7

104

 Other

8.9

27

13.1

38

Triage code *

    

 Red

0

 

0

0

 Orange

23.2

66

16.4

43

 Yellow

39.1

111

37.0

97

 Green

37.7

107

45.8

120

 Blue

0

0

0.8

2

 Missing

 

20

 

27

Symptoms

    

 Abdominal pain

10.6

30

9.4

26

 Traumatic injuries

35.9

102

40.6

112

 Shortness of breath

8.8

25

8.0

22

 Collapse

4.9

14

2.5

7

 Chest pain

9.9

28

9.1

25

 Arrhythmia

5.6

16

1.1

3

 Malaise/fever

6.3

18

6.9

19

 Stroke

0.7

2

2.2

6

 Infection

2.5

7

2.2

6

 Intoxication

1.1

2

2.2

6

 Other

13.7

39

15.9

44

 Missing

 

20

 

15

After A&E

    

 Admitted to hospital

34.3

101

N/A

N/A

 Discharged to home

62.3

184

N/A

N/A

 Other

3.4

10

N/A

N/A

 Missing

 

9

  
  1. * p < 0.05 significant difference between respondents and non respondents
  2. N/A Not applicable.