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Table 3 Characteristics of the study sample

From: The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

  Respondents Non-respondents
  Mean (SD) N Mean (SD) N
Age (years) 51.4 (21.6) 304 49.3 (24.2) 291
Gender %   %  
 Male 52.3 159 49.1 143
 Female 47.7 145 50.9 148
Day and time of attendance     
 Weekday 8:00am – 5:00pm 54.6 166 50.9 148
 Weekend day 8:00am – 5:00pm 18.1 55 18.2 53
 Out of hours 5:00pm – 12:00am 18.8 57 19.6 57
 Out of hours 12:00 am – 8:00pm 8.6 26 11.3 33
Referral     
 Ambulance 18.4 56 24.1 70
 General Practitioner 38.2 116 27.1 79
 Self-referred 34.5 105 35.7 104
 Other 8.9 27 13.1 38
Triage code *     
 Red 0   0 0
 Orange 23.2 66 16.4 43
 Yellow 39.1 111 37.0 97
 Green 37.7 107 45.8 120
 Blue 0 0 0.8 2
 Missing   20   27
Symptoms     
 Abdominal pain 10.6 30 9.4 26
 Traumatic injuries 35.9 102 40.6 112
 Shortness of breath 8.8 25 8.0 22
 Collapse 4.9 14 2.5 7
 Chest pain 9.9 28 9.1 25
 Arrhythmia 5.6 16 1.1 3
 Malaise/fever 6.3 18 6.9 19
 Stroke 0.7 2 2.2 6
 Infection 2.5 7 2.2 6
 Intoxication 1.1 2 2.2 6
 Other 13.7 39 15.9 44
 Missing   20   15
After A&E     
 Admitted to hospital 34.3 101 N/A N/A
 Discharged to home 62.3 184 N/A N/A
 Other 3.4 10 N/A N/A
 Missing   9   
  1. * p < 0.05 significant difference between respondents and non respondents
  2. N/A Not applicable.