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Table 1 Three development phases of the CQI A&E

From: The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

Qualitative phase → Aim: The detection of quality aspects of healthcare performance in the A&E
  Literature search
  Expert interviews
  Patient focus group discussions
Constructive phase → Aim: The construction of relevant, unambiguous, understandable and useful questions
  Cognitive interviews with patients
  Importance study
Psychometric phase → Aim: The assessment of the psychometric properties of CQI A&E
  Pilot test