Improve experience of in-patient stays (includes day care) to consider: | |
• availability of nurses | |
• relief of pain and discomfort | |
• provision of information on possible side-effects of treatment | |
• written information on what to do after discharge | |
• a record of treatment | |
• discussion of needs for nursing or other support at home and benefits | |
Consider whether improvements in the organization of care across the whole pathway can be made to match high levels of good experience around time of diagnosis | |
Improve experience of out-patient follow up and treatment appointments by considering: | |
• appointment system | |
• waiting times | |
• the time patients have to ask questions | |
• the written information routinely available to them and provided on other kinds of support available |