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Table 2 Survey priorities for improvement

From: Using patients’ experiences to identify priorities for quality improvement in breast cancer care: patient narratives, surveys or both?

Improve experience of in-patient stays (includes day care) to consider:

• availability of nurses

• relief of pain and discomfort

• provision of information on possible side-effects of treatment

• written information on what to do after discharge

• a record of treatment

• discussion of needs for nursing or other support at home and benefits

Consider whether improvements in the organization of care across the whole pathway can be made to match high levels of good experience around time of diagnosis

Improve experience of out-patient follow up and treatment appointments by considering:

• appointment system

• waiting times

• the time patients have to ask questions

• the written information routinely available to them and provided on other kinds of support available