Table 1 EBCD priorities for improvement

 Day surgery:

• information about operating times/having to wait for hours

• not being separated from friends/family too early

• not feeling invisible/alone

• not being rushed through recovery

 Appointments:

• patients to receive letters on time, patients to be on lists and “not lost in the system”

 Communication/ information along the way:

• importance of communication between staff and patients

• staff spending enough time with patients

• importance of written information

• information about going through cancer treatment and living with the side effects

• not feeling lost at end of treatment-more information about what happens next

 Care at the end of treatment:

• patients to receive more information and support