Skip to main content

Table 1 Seven themes and patient experience indicator scores (mean, 5th and 95th percentile, and the 90% central range) within the Quality Framework Responsible Care of the first measurement (t0)

From: Patients' experiences of the quality of long-term care among the elderly: comparing scores over time

  Questionnaire            
  Residents     Represen-tatives     Assisted-living clients    
Indicator Mean P05 P95 90% range Mean P05 P95 90% range Mean P05 P95 90% range
1 Physical well-being and health             
1_1 Body care 3.38 3.08 3.60 0.52 3.15 2.93 3.31 0.38 3.46 3.31 3.59 0.28
1_2 Meals 2.94 2.44 3.36 0.92 3.45 3.26 3.59 0.33 - - - -
2 Domestic and living conditions             
2_1 Cleaning 3.28 2.75 3.63 0.88 3.14 2.70 3.49 0.79 - - - -
2_2 Atmosphere 3.36 3.00 3.61 0.61 3.07 2.77 3.27 0.50 - - - -
2_3 Housing and privacy 3.69 3.10 3.94 0.84 3.47 2.67 3.92 1.25 - - - -
2_4 Experience of safety 3.72 3.55 3.83 0.28 2.80 2.5 3.05 0.55 3.43 3.26 3.55 0.29
3 Participation and social handiness             
3_1 Daily activities/participation 3.41 3.11 3.64 0.53 2.92 2.59 3.16 0.57 2.84 2.62 3.00 0.38
3_2 Autonomy 3.34 2.64 3.72 1.08 - - - - 3.42 3.35 3.48 0.13
4 Mental well-being             
4_1 Mental well-being 3.18 2.96 3.37 0.41 3.22 3.01 3.39 0.38 3.37 3.30 3.45 0.15
5 Quality of caregivers             
5_1 Professionalism + safety care giving 3.43 3.14 3.67 0.53 3.28 3.09 3.4 0.31 3.51 3.35 3.63 0.28
5_2 Respectful treatment 3.37 3.06 3.62 0.56 3.46 3.29 3.58 0.29 3.58 3.42 3.67 0.25
5_3 Reliability caregivers - - - - 3.15 2.88 3.40 0.52 3.67 3.56 3.74 0.18
6 Quality of care organization             
6_1 Care plan + evaluation 3.16 2.60 3.66 1.06 3.41 3.19 3.63 0.44 3.65 3.56 3.71 0.15
6_2 Shared decision making 2.61 2.09 3.14 1.05 2.81 2.59 3.00 0.41 2.94 2.76 3.13 0.37
6_3 Information 2.74 2.23 3.17 0.94 3.25 2.88 3.56 0.68 3.16 2.99 3.32 0.33
6_4 Telephone accessibility - - - - 3.35 3.16 3.48 0.32 3.23 2.94 3.46 0.52
6_5 Coherence in care - - - - - - - - 3.08 2.80 3.34 0.54
6_6 Availability staff 2.92 2.51 3.26 0.75 2.97 2.66 3.17 0.51 3.25 2.97 3.41 0.44
7 Technical aspects             
7_12 Physical restraints - - - - 3.48 3.16 3.65 0.49 - - - -
Average score per questionnaire 3.23 2.82 3.55 0.73 3.19 2.90 3.41 0.51 3.33 3.16 3.46 0.30