Table 1 Seven themes and patient experience indicator scores (mean, 5th and 95th percentile, and the 90% central range) within the Quality Framework Responsible Care of the first measurement (t0)
From: Patients' experiences of the quality of long-term care among the elderly: comparing scores over time
Questionnaire | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Residents | Represen-tatives | Assisted-living clients | ||||||||||
Indicator | Mean | P05 | P95 | 90% range | Mean | P05 | P95 | 90% range | Mean | P05 | P95 | 90% range |
1 Physical well-being and health | ||||||||||||
1_1 Body care | 3.38 | 3.08 | 3.60 | 0.52 | 3.15 | 2.93 | 3.31 | 0.38 | 3.46 | 3.31 | 3.59 | 0.28 |
1_2 Meals | 2.94 | 2.44 | 3.36 | 0.92 | 3.45 | 3.26 | 3.59 | 0.33 | - | - | - | - |
2 Domestic and living conditions | ||||||||||||
2_1 Cleaning | 3.28 | 2.75 | 3.63 | 0.88 | 3.14 | 2.70 | 3.49 | 0.79 | - | - | - | - |
2_2 Atmosphere | 3.36 | 3.00 | 3.61 | 0.61 | 3.07 | 2.77 | 3.27 | 0.50 | - | - | - | - |
2_3 Housing and privacy | 3.69 | 3.10 | 3.94 | 0.84 | 3.47 | 2.67 | 3.92 | 1.25 | - | - | - | - |
2_4 Experience of safety | 3.72 | 3.55 | 3.83 | 0.28 | 2.80 | 2.5 | 3.05 | 0.55 | 3.43 | 3.26 | 3.55 | 0.29 |
3 Participation and social handiness | ||||||||||||
3_1 Daily activities/participation | 3.41 | 3.11 | 3.64 | 0.53 | 2.92 | 2.59 | 3.16 | 0.57 | 2.84 | 2.62 | 3.00 | 0.38 |
3_2 Autonomy | 3.34 | 2.64 | 3.72 | 1.08 | - | - | - | - | 3.42 | 3.35 | 3.48 | 0.13 |
4 Mental well-being | ||||||||||||
4_1 Mental well-being | 3.18 | 2.96 | 3.37 | 0.41 | 3.22 | 3.01 | 3.39 | 0.38 | 3.37 | 3.30 | 3.45 | 0.15 |
5 Quality of caregivers | ||||||||||||
5_1 Professionalism + safety care giving | 3.43 | 3.14 | 3.67 | 0.53 | 3.28 | 3.09 | 3.4 | 0.31 | 3.51 | 3.35 | 3.63 | 0.28 |
5_2 Respectful treatment | 3.37 | 3.06 | 3.62 | 0.56 | 3.46 | 3.29 | 3.58 | 0.29 | 3.58 | 3.42 | 3.67 | 0.25 |
5_3 Reliability caregivers | - | - | - | - | 3.15 | 2.88 | 3.40 | 0.52 | 3.67 | 3.56 | 3.74 | 0.18 |
6 Quality of care organization | ||||||||||||
6_1 Care plan + evaluation | 3.16 | 2.60 | 3.66 | 1.06 | 3.41 | 3.19 | 3.63 | 0.44 | 3.65 | 3.56 | 3.71 | 0.15 |
6_2 Shared decision making | 2.61 | 2.09 | 3.14 | 1.05 | 2.81 | 2.59 | 3.00 | 0.41 | 2.94 | 2.76 | 3.13 | 0.37 |
6_3 Information | 2.74 | 2.23 | 3.17 | 0.94 | 3.25 | 2.88 | 3.56 | 0.68 | 3.16 | 2.99 | 3.32 | 0.33 |
6_4 Telephone accessibility | - | - | - | - | 3.35 | 3.16 | 3.48 | 0.32 | 3.23 | 2.94 | 3.46 | 0.52 |
6_5 Coherence in care | - | - | - | - | - | - | - | - | 3.08 | 2.80 | 3.34 | 0.54 |
6_6 Availability staff | 2.92 | 2.51 | 3.26 | 0.75 | 2.97 | 2.66 | 3.17 | 0.51 | 3.25 | 2.97 | 3.41 | 0.44 |
7 Technical aspects | ||||||||||||
7_12 Physical restraints | - | - | - | - | 3.48 | 3.16 | 3.65 | 0.49 | - | - | - | - |
Average score per questionnaire | 3.23 | 2.82 | 3.55 | 0.73 | 3.19 | 2.90 | 3.41 | 0.51 | 3.33 | 3.16 | 3.46 | 0.30 |