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Table 1 Seven themes and patient experience indicator scores (mean, 5th and 95th percentile, and the 90% central range) within the Quality Framework Responsible Care of the first measurement (t0)

From: Patients' experiences of the quality of long-term care among the elderly: comparing scores over time

 

Questionnaire

           
 

Residents

   

Represen-tatives

   

Assisted-living clients

   

Indicator

Mean

P05

P95

90% range

Mean

P05

P95

90% range

Mean

P05

P95

90% range

1 Physical well-being and health

            

1_1 Body care

3.38

3.08

3.60

0.52

3.15

2.93

3.31

0.38

3.46

3.31

3.59

0.28

1_2 Meals

2.94

2.44

3.36

0.92

3.45

3.26

3.59

0.33

-

-

-

-

2 Domestic and living conditions

            

2_1 Cleaning

3.28

2.75

3.63

0.88

3.14

2.70

3.49

0.79

-

-

-

-

2_2 Atmosphere

3.36

3.00

3.61

0.61

3.07

2.77

3.27

0.50

-

-

-

-

2_3 Housing and privacy

3.69

3.10

3.94

0.84

3.47

2.67

3.92

1.25

-

-

-

-

2_4 Experience of safety

3.72

3.55

3.83

0.28

2.80

2.5

3.05

0.55

3.43

3.26

3.55

0.29

3 Participation and social handiness

            

3_1 Daily activities/participation

3.41

3.11

3.64

0.53

2.92

2.59

3.16

0.57

2.84

2.62

3.00

0.38

3_2 Autonomy

3.34

2.64

3.72

1.08

-

-

-

-

3.42

3.35

3.48

0.13

4 Mental well-being

            

4_1 Mental well-being

3.18

2.96

3.37

0.41

3.22

3.01

3.39

0.38

3.37

3.30

3.45

0.15

5 Quality of caregivers

            

5_1 Professionalism + safety care giving

3.43

3.14

3.67

0.53

3.28

3.09

3.4

0.31

3.51

3.35

3.63

0.28

5_2 Respectful treatment

3.37

3.06

3.62

0.56

3.46

3.29

3.58

0.29

3.58

3.42

3.67

0.25

5_3 Reliability caregivers

-

-

-

-

3.15

2.88

3.40

0.52

3.67

3.56

3.74

0.18

6 Quality of care organization

            

6_1 Care plan + evaluation

3.16

2.60

3.66

1.06

3.41

3.19

3.63

0.44

3.65

3.56

3.71

0.15

6_2 Shared decision making

2.61

2.09

3.14

1.05

2.81

2.59

3.00

0.41

2.94

2.76

3.13

0.37

6_3 Information

2.74

2.23

3.17

0.94

3.25

2.88

3.56

0.68

3.16

2.99

3.32

0.33

6_4 Telephone accessibility

-

-

-

-

3.35

3.16

3.48

0.32

3.23

2.94

3.46

0.52

6_5 Coherence in care

-

-

-

-

-

-

-

-

3.08

2.80

3.34

0.54

6_6 Availability staff

2.92

2.51

3.26

0.75

2.97

2.66

3.17

0.51

3.25

2.97

3.41

0.44

7 Technical aspects

            

7_12 Physical restraints

-

-

-

-

3.48

3.16

3.65

0.49

-

-

-

-

Average score per questionnaire

3.23

2.82

3.55

0.73

3.19

2.90

3.41

0.51

3.33

3.16

3.46

0.30

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BMC Health Services Research

ISSN: 1472-6963

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