Service area | n | Percent PS fulfilled |
---|---|---|
Reception (admin clerk) | ||
Opens a file for the patient | 69 | 98.6 |
Checks if patient has a referral letter | 70 | 95.7 |
Checks if patient brought lab result | 70 | 91.4 |
Shows patient where to go next | 69 | 85.5 |
Greets patient | 70 | 74.3 |
Immediately shows patient to the nurse | 68 | 69.1 |
Confirms booking | 69 | 59.4 |
Front station (nurse) | ||
Checks blood pressure | 66 | 87.9 |
Measures weight | 68 | 80.9 |
Checks pulse | 67 | 79.1 |
Tells patient where to go next | 67 | 76.1 |
Greets patient | 68 | 66.2 |
Checks temperature | 65 | 63.1 |
Measures height | 66 | 39.4 |
Clinician’s Consultation (medical doctor) | ||
Reviews lab results | 54 | 87.0 |
Asks about previous TB history | 59 | 86.4 |
Tells patient where to go next | 57 | 82.8 |
Asks about alcohol, smoking and other drugs | 57 | 80.7 |
Greets patient | 59 | 79.7 |
Determines timeframe for follow-up visit | 58 | 79.3 |
Asks about previous diseases | 57 | 78.9 |
Asks about previous medication | 58 | 75.9 |
Asks about loss of weight | 58 | 72.4 |
Asks about concomitant medications (e.g. herbal medication) | 58 | 72.4 |
Asks about the use of any prophylaxis | 57 | 71.9 |
Asks about coughing | 57 | 66.7 |
Verifies previous exposure to antiretroviral drugs | 58 | 60.3 |
Asks about night sweat | 59 | 57.6 |
Asks about difficulty in breathing | 59 | 52.5 |
Checks psycho-social condition | 54 | 51.9 |
Confirms/excludes pregnancy (women only) | 43 | 46.5 |
Performs physical examination | 56 | 41.1 |
Requests to bring all concurrent medications at the next visit | 56 | 37.5 |
Refers for cervix cancer screening smear (women only) | 34 | 35.3 |
HIV counselling (lay counsellor) | ||
Greets patient | 49 | 87.8 |
Reinforces the importance of using ART always at the same time | 49 | 83.7 |
Provides the information that ART may cause adverse effects | 48 | 83.3 |
Tells patient where to go next | 46 | 78.3 |
Provides information that ART is a combination of medicine | 49 | 77.6 |
Provides the information that ART doesn't cure AIDS but prolong life | 49 | 77.6 |
Completes form | 47 | 74.5 |
Discusses the importance of avoidance of alcohol and other drugs | 49 | 73.5 |
Discusses prevention of HIV super-infection | 46 | 69.6 |
Explains the importance of adherence with regard to resistance | 49 | 69.4 |
Assesses patient’s knowledge of ART | 48 | 68.8 |
Discusses the importance of proper nutrition | 48 | 66.7 |
Discusses ART and how antiretroviral drugs work | 49 | 65.3 |
Advises patient not to stop medicines without talking to clinician | 49 | 65.3 |
Advises not to start any new medicines without consultation | 49 | 65.3 |
Discusses prevention of HIV infection of others | 48 | 64.6 |
Recommends the use of reminder tools for use of ART | 48 | 62.5 |
Discusses the importance of physical activities | 49 | 61.2 |
Shows types of ART as samples | 49 | 53.1 |
Discusses PMTCT (women only) | 34 | 50.0 |
Advises patient not to share medication with others | 49 | 46.9 |
Social worker’s assessment (social worker) | ||
Confirms contact information | 9 | 100.0 |
Greets patient | 9 | 88.9 |
Tells patient where to go next | 9 | 88.9 |
Assesses alcohol and other drug use | 10 | 80.0 |
Assesses housing | 10 | 80.0 |
Assesses access to transportation | 10 | 70.0 |
Verifies if patient qualify for grant application | 10 | 70.0 |
Assesses need for food supplements | 10 | 70.0 |
Assesses social violence | 9 | 44.4 |
Nutrition counselling (dietician) | ||
Greets patient | 10 | 90.0 |
Performs nutritional evaluation | 10 | 90.0 |
Tells patient where to go next | 10 | 90.0 |
Provides dietary education | 10 | 90.0 |
Completes nutritional risk score | 10 | 80.0 |
Provides basic knowledge of food security | 10 | 70.0 |
Pharmacy (pharmacist/pharmacy assistant) | ||
Reviews the prescribed drugs | 37 | 91.9 |
Counsels patient on treatment | 37 | 83.8 |