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Table 1 The sociotechnical model used in framing the study [[44]]

From: Building a house on shifting sand: methodological considerations when evaluating the implementation and adoption of national electronic health record systems

 

System Functions

Human Perspectives

The Health Care System

Structure

Technology

Work Organization

Role of Medicines

What has been put in place?

What does the intervention look like?

What new work practices emerge?

What is the role of the intervention in the wider healthcare system?

Process

Processing

Social Interactions

Management of Care Delivery

What is done that is different?

What processes emerge and change?

How do communication patterns and workflow change?

What organizational changes emerge?

Outcome

Validity of Processing

Quality of The Service

Potential for Change

What has been achieved?

Is the service safe and reliable?

Is the experience of the service satisfactory?

How might the intervention be used in the future?