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Table 5 Changes over time in inpatient experience and satisfaction

From: Impact of a hospital improvement initiative in Bangladesh on patient experiences and satisfaction with services: two cross-sectional studies

Hospital

Percentage (fraction)

Adjusted Odds Ratio

99% confidence interval

 

2000

2003

  

Getting admission without help of any external agent

Medical College

73% (75/103)

88% (87/99)

2.49

0.91 – 6.85

Sylhet DH

60% (29/48)

95% (36/38)

12.14

2.09 – 70.63

Sonamganj DH

84% (45/53)

94% (48/51)

2.84*

0.48 – 16.73*

Moulvibazaar DH

87% (45/52)

100% (56/56)

-

-

Hobiganj DH

40% (18/45)

92% (45/49)

33.86

6.59 – 173.98

Attended by a doctor within one hour of admission

Medical College

55% (56/101)

72% (69/96)

2.05*

0.94 – 4.46*

Sylhet DH

52% (25/48)

63% (24/38)

1.58*

0.50 – 4.96*

Sonamganj DH

43% (23/53)

67% (34/51)

2.61*

0.92 – 7.39*

Moulvibazaar DH

36% (18/50)

55% (31/56)

2.20*

0.79 – 6.15*

Hobiganj DH

45% (23/51)

29% (14/48)

0.50*

0.17 – 1.49*

No more than one attendant with the patient

Medical College

54% (56/104)

52% (51/99)

0.91*

0.44 – 1.88*

Sylhet DH

64% (30/47)

82% (31/38)

2.51*

0.67 – 9.39*

Sonamganj DH

43% (23/53)

47% (24/51)

1.16*

0.42 – 3.22*

Moulvibazaar DH

46% (24/52)

49% (27/55)

1.13*

0.41 – 3.07*

Hobiganj DH

48% (25/52)

60% (30/50)

1.62*

0.58 – 4.56*

Satisfaction with doctor

Medical College

63% (64/102)

83% (82/99)

3.29

1.33 – 8.14

Sylhet DH

92% (43/47)

90% (34/38)

0.79*

0.12 – 5.41*

Sonamganj DH

56% (27/48)

77% (39/51)

2.53*

0.82 – 7.79*

Moulvibazaar DH

56% (29/52)

68% (38/56)

1.67*

0.60 – 4.70*

Hobiganj DH

65% (34/52)

76% (38/50)

1.68*

0.54 – 5.23*

Satisfaction with nurse

Medical College

64% (66/104)

74% (73/99)

1.62*

0.74 – 3.55*

Sylhet DH

87% (41/47)

97% (37/38)

5.41*

0.41 – 72.19*

Sonamganj DH

76% (40/53)

80% (41/51)

1.33*

0.39 – 4.56*

Moulvibazaar DH

62% (32/52)

70% (39/56)

1.43*

0.50 – 4.10*

Hobiganj DH

77% (40/52)

92% (46/50)

3.45*

0.75 – 15.96*

Satisfaction with cleanliness

Medical College

38% (39/104)

59% (58/99)

2.46

1.17 – 2.15

Sylhet DH

92% (43/47)

100% (38/38)

-

-

Sonamganj DH

43% (23/53)

61% (31/51)

2.02*

0.72 – 5.65*

Moulvibazaar DH

25% (13/52)

45% (25/56)

2.42*

0.83 – 7.06*

Hobiganj DH

77% (39/51)

56% (28/50)

0.39*

0.13 – 1.19*

Satisfaction with privacy

Medical College

39% (40/103)

47% (46/98)

1.39*

0.67 – 2.91*

Sylhet DH

69% (31/45)

58% (22/38)

0.62*

0.19 – 2.04*

Sonamganj DH

36% (19/53)

39% (20/51)

1.15*

0.40 – 3.30*

Moulvibazaar DH

44% (23/52)

23% (13/56)

0.38*

0.13 – 1.12*

Hobiganj DH

42% (22/52)

58% (29/50)

1.88*

0.67 – 5.30*

Satisfaction with overall service

Medical College

40% (41/103)

63% (62/98)

2.54

1.20 – 5.36

Sylhet DH

81% (35/43)

89% (34/38)

1.94*

0.36 – 10.48*

Sonamganj DH

42% (22/52)

51% (26/51)

1.42*

0.51 – 3.95*

Moulvibazaar DH

26% (12/47)

36% (20/56)

1.62*

0.53 – 4.98*

Hobiganj DH

49% (25/51)

62% (31/50)

1.70*

0.60 – 4.82*

  1. *Unadjusted OR and 99% CI from bivariate analysis not significant so multivariate analysis not undertaken
  2. Figures in bold type indicate a significant difference that remained after multivariate analysis