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Table 4 Changes over time in outpatient experience and satisfaction

From: Impact of a hospital improvement initiative in Bangladesh on patient experiences and satisfaction with services: two cross-sectional studies

Hospital

Percentage (fraction)

Adjusted Odds Ratio

99% confidence interval

 

2000

2003

  

Waited less than 10 minutes to see the doctor

Medical College

32 (30/93)

34 (34/100)

1.08*

0.49 – 2.56*

Sylhet DH

27 (13/48)

53 (26/49)

2.84

0.93 – 1.68

Sonamganj DH

14 (7/50)

73 (40/55)

14.33

4.01 – 51.23

Moulvibazaar DH

40 (20/52)

68 (38/56)

7.76

2.05 – 29.38

Hobiganj DH

82 (42/51)

59 (30/51)

0.53

0.15 – 1.88

Doctor consulted for 5 minutes or more

Medical College

47 (42/90)

65 (64/99)

2.09*

0.97 – 4.49*

Sylhet DH

33 (16/48)

33 (16/49)

0.97*

0.32 – 2.97*

Sonamganj DH

8 (4/50)

55 (30/55)

10.40

2.51 – 43.10

Moulvibazaar DH

12 (6/52)

43 (24/56)

5.25

1.30 – 21.19

Hobiganj DH

16 (8/51)

10 (5/51)

0.58*

0.12 – 2.79*

Got all prescribed medicines from the hospital

Medical College

51 (44/86)

48 (47/99)

0.86*

0.40 – 1.85*

Sylhet DH

77 (37/48)

35 (17/49)

0.09

0.02 – 0.43

Sonamganj DH

80 (39/49)

33 (17/52)

0.11

0.03 – 0.39

Moulvibazaar DH

68 (34/50)

20 (11/55)

0.13

0.04 – 0.40

Hobiganj DH

53 (27/51)

71 (35/49)

2.22*

0.75 – 6.58*

Satisfaction with doctor

Medical College

68 (62/89)

70 (70/100)

1.02*

0.45 – 2.31*

Sylhet DH

63 (30/48)

73 (36/49)

1.66*

0.53 – 5.17*

Sonamganj DH

38 (19/50)

62 (34/55)

2.64*

0.94 – 7.41*

Moulvibazaar DH

45 (23/51)

68 (38/56)

2.57*

0.92 – 7.19*

Hobiganj DH

67 (34/51)

80 (41/51)

2.05*

0.63 – 6.69*

Satisfaction with cleanliness

Medical College

84 (76/90)

96 (96/100)

4.11

0.97 – 17.42

Sylhet DH

83 (40/48)

100 (49/49)

-

-

Sonamganj DH

66 (40/48)

80 (44/55)

2.06*

0.65 – 6.54*

Moulvibazaar DH

77 (39/51)

79 (44/56)

1.13*

0.34 – 3.75*

Hobiganj DH

100 (51/51)

96 (49/51)

-

-

Satisfaction with privacy

Medical College

67 (60/90)

75 (75/100)

1.50*

0.66 – 3.43*

Sylhet DH

71 (34/48)

92 (45/49)

27.52

2.05 – 369.22

Sonamganj DH

32 (16/50)

61 (33/54)

3.05

0.98 – 9.52

Moulvibazaar DH

49 (25/51)

55 (31/56)

1.29*

0.47 – 3.52*

Hobiganj DH

69 (34/49)

75 (38/51)

1.29*

0.41 – 4.09*

Overall satisfaction with service

Medical College

52 (46/89)

70 (70/100)

2.18*

1.00 – 4.76*

Sylhet DH

52 (25/48)

69 (34/49)

2.09*

0.70 – 6.20*

Sonamganj DH

30 (15/50)

46 (25/55)

1.94*

0.68 – 5.59*

Moulvibazaar DH

44 (22/51)

34 (19/56)

0.68*

0.24 – 1.90*

Hobiganj DH

46 (23/50)

78 (39/50)

4.13

1.30 – 13.07

  1. *Unadjusted OR and 99% CI from bivariate analysis not significant so multivariate analysis not undertaken
  2. Figures in bold type indicate a significant difference that remained after multivariate analysis