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Table 1 Elements of the HII programme and indicators from the patient surveys reflecting these elements

From: Impact of a hospital improvement initiative in Bangladesh on patient experiences and satisfaction with services: two cross-sectional studies

HII programme elements

Indicators in the surveys of hospital outpatients and inpatients

Management training for senior staff

- Waiting and consultation time

- Use of an agent to secure admission

- Availability of medicines as reported by the patients

Behavioural change training for hospital staff

- Waiting and consultation time

- Privacy arrangements (observed)

- Patients' satisfaction with privacy

- Patients' satisfaction with staff

Improved waste disposal arrangements

- Cleanliness (observed)

- Presence of colour coded bins with instructions for use (observed)

- Patients' satisfaction with cleanliness

Structural changes to improve privacy

- Patients' satisfaction with privacy

- Privacy arrangements (observed)

Improved procurement systems

- Availability of medicines as reported by the patients