HII programme elements | Indicators in the surveys of hospital outpatients and inpatients |
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Management training for senior staff | - Waiting and consultation time - Use of an agent to secure admission - Availability of medicines as reported by the patients |
Behavioural change training for hospital staff | - Waiting and consultation time - Privacy arrangements (observed) - Patients' satisfaction with privacy - Patients' satisfaction with staff |
Improved waste disposal arrangements | - Cleanliness (observed) - Presence of colour coded bins with instructions for use (observed) - Patients' satisfaction with cleanliness |
Structural changes to improve privacy | - Patients' satisfaction with privacy - Privacy arrangements (observed) |
Improved procurement systems | - Availability of medicines as reported by the patients |