TY - JOUR AU - Omer, Khalid AU - Cockcroft, Anne AU - Andersson, Neil PY - 2011 DA - 2011/12/21 TI - Impact of a hospital improvement initiative in Bangladesh on patient experiences and satisfaction with services: two cross-sectional studies JO - BMC Health Services Research SP - S10 VL - 11 IS - 2 AB - The Bangladesh government implemented a pilot Hospital Improvement Initiative (HII) in five hospitals in Sylhet division between 1998 and 2003. This included management and behaviour change training for staff, waste disposal and procurement, and referral arrangements. Two linked cross-sectional surveys in 2000 and 2003 assessed the impact of the HII, assessing both patients' experience and satisfaction and public views and use of the hospitals. SN - 1472-6963 UR - https://doi.org/10.1186/1472-6963-11-S2-S10 DO - 10.1186/1472-6963-11-S2-S10 ID - Omer2011 ER -