Table 1 Origins of the generic questions (dimension in the source questionnaires) and their status in the ten-item version

4

Did the clinicians talk to you in a way that was easy to understand?

• NORPEQ^a (Unidimensional)

• OPEQ^b (Communication)

• PEPC^c (Physicians)

• CAMHS^d (Clinicians)

X

5

Do you have confidence in the clinicians' professional competence?

• NORPEQ^a (Unidimensional)

• OPEQ^b (Communication)

• PEPC^c (Physicians)

X

6

To what degree did you perceive that the clinicians cared about you?

• NORPEQ^a (Unidimensional)

• OPEQ^b (Communication)

• PEPC^c (Physicians)

• CAMHS^d (Clinicians)

7

Did you perceive the clinicians to be interested in your description of your situation?

• NORPEQ^a (Unidimensional)

• PIPEQ^e (Unidimensional)

• OPEQ^b (Communication)

• POPEQ^f (Clinician interaction)

• PEPC^c (Physicians)

• CAMHS^d (Clinicians)

8

Did you get enough time to talk and interact with the clinicians?

• PIPEQ^e (Unidimensional)

• OPEQ^b (Communication)

• POPEQ^f (Clinician interaction)

• CAMHS^d (Clinicians)

9

Did the other staff talk to you in a way that was easy to understand?

• PEPC^c (Nurses)

10

Do you have confidence in the other staff's professional skills?

• NORPEQ^a (Unidimensional)

11

To what degree did you perceive that the other staff cared about you?

• NORPEQ^a (Unidimensional)

• PEPC^c (Nurses)

12

Did you perceive the other staff to be interested in your description of your situation?

• NORPEQ^a (Unidimensional)

• PIPEQ^e (Unidimensional)

• PEPC^c (Nurses)

13

Did you get enough time to talk and interact with the other staff?

• PIPEQ (Unidimensional)

14

Were you told as much as you considered necessary about how tests or examinations would be carried out?

• NORPEQ^a (Unidimensional)

• OPEQ^b (Information)

• PEPC^c (Information - tests)

15

Did you get sufficient information about your diagnosis/your afflictions?

• PIPEQ^e (Unidimensional)

• OPEQ^b (Information)

• POPEQ^f (Information)

• PEPC^c (Information - tests)

X

16

Did you perceive the treatment you received as suited to your situation?

• PIPEQ^e (Unidimensional)

• POPEQ^f (Clinician interaction)

X

17

Were you involved in any decisions regarding your treatment?

• PIPEQ^e (Unidimensional)

• OPEQ^b (Information)

• POPEQ^f (Clinician interaction)

• CAMHS^d (Information and involvement)

X

18

Did you perceive the institution's work as well organised?

• OPEQ^b (Organisation)

• PEPC^c (Organisation)

X

19

Did you perceive that the institution prepared you for the time after the treatment was finished?

• PIPEQ^e (Unidimensional)

• OPEQ^b (Information)

• PEPC^c (Information - discharge)

20

Do you find that the institution has co-operated well with other public services (e.g. your GP, NAV^f, or district nurse)?

• An extension of item 19 to capture also activities that facilitate service co-ordination across levels of care

21

Did you have to wait before you were admitted for services at the institution?

• OPEQ^b, POPEQ^f, CAMHS^d. Single item increasingly used for comparison with administrative data

X

22

Did you get the impression that the hospital equipment was in good order?

• OPEQ^b (Standard)

• PEPC^c (Standard)

23

Did you get the impression that the hospital was otherwise in good order?

• OPEQ^b (Standard)

• PEPC^c (Standard)

24

Overall, was the help and treatment you received at the institution satisfactory?

• NORPEQ^a (Unidimensional)

X

25

Overall, what benefit have you had from the care at the institution?

• POPEQ^f (Outcome)

• CAMHS^d (Outcome)

X

26

Do you believe that you were in any way given the wrong treatment (according to your own judgment)?

• NORPEQ^a, OPEQ^b, PEPC^c. Single item increasingly used for comparison with administrative data

X