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Table 3 Family caregivers' quality requirements (N = 269) - ranking of most frequently cited requirements (≥ 5%)a

From: Day care for dementia patients from a family caregiver's point of view: A questionnaire study on expected quality and predictors of utilisation - Part II

Usersb: Quality requirement (classificationd) Number (%) Non-usersc: Quality requirement (classificationd) Number (%)
Activities (as regards content): general type, exercise, games, etc (P I) 33 (31) Activities (as regards content): general type, exercise, games, etc (P I) 30 (19)
Activities (formal): regarding abilities, varied, sensible (P II) 21 (19) Affectionate manner (incl. empathy) (P II) 19 (12)
Affectionate manner (incl. empathy) (P II) 14 (13) Qualified/well-trained staff (S II) 18 (11)
Good manner (P II) 13 (12) Dementia patient should feel at ease (E I) 17 (11)
Qualified/well-trained staff (S II) 12 (11) Reliable staff (P II) 12 ( 7)
Friendly staff (P II) 10 ( 9) Existing abilities maintained (E I) 11 ( 7)
Existing abilities maintained (E I) 9 ( 8) Organised transport (S I) 10 ( 6)
Promote social contact (E I) 9 ( 8) Good manner (P II) 10 ( 6)
Dementia patient should feel at ease (E I) 9 ( 8) Friendly staff (P II) 9 ( 6)
Considerate of dementia patients' needs (P II) 7 ( 7) Considerate of dementia patients' needs (P II) 8 ( 5)
Reliable staff (P II) 6 ( 6) Respite for family caregivers (E II) 8 ( 5)
Small groups (S I) 6 ( 6)   
  1. a multiple answers were possible
  2. b 128 family caregivers (31.7%) were users; of these 108 supplied details of quality requirements ( 100%)
  3. c 269 family caregivers (66.6%) were non-users; of these 161 supplied details of quality requirements ( 100%) 7 family caregivers (1.7%) gave no details about utilisation
  4. d Classification of quality criteria:
  5. Structural quality (S):
  6. I. Non-personal factors (S I)
  7. II. Person-related factors (S II)
  8. Process quality (P):
  9. I. Content aspects of procedure (What is done?) (P I)
  10. II. Formal aspects of procedure (How is it done?) (P II)
  11. Quality of result (E):
  12. I. Aims concerning dementia patients (E I)
  13. II. Aims concerning family caregivers (E II)