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Table 3 Reasons for being satisfied or not with service at ART clinic

From: Which health care facilities do adult malawian antiretroviral therapy patients utilize during intercurrent illness? a cross sectional study

Reason for being satisfied1 N %2 Reason for being dissatisfied1 N %3
Improvement after treatment 192 66.2 Long waiting time 40 71.4
Drug availability 180 62.1 Bad attitude of staff 11 19.6
Good attitude of staff 130 44.8 Health workers don't listen to concerns 7 12.5
Timely service 75 25.9 No thorough examination 3 5.4
Health workers listen to concerns 72 24.8 No explanation of diagnoses 3 5.4
Examined thoroughly 27 9.3 No improvement 2 3.6
Clean environment 11 3.8 Inadequate opening hours 1 1.8
Explanation of diagnosis 7 2.4 No access to specialist 0 0
Access to specialist 7 2.4 Unclean environment 0 0
Adequate opening hours 4 1.4 Drug unavailability 0 0
  1. 1. Patients could give more than 1 reason. 2. Denominator is number of patients who were satisfied with service (n = 290)
  2. 3. Denominator is number of patients who were not satisfied with service (n = 56)
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