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Table 3 Reasons for being satisfied or not with service at ART clinic

From: Which health care facilities do adult malawian antiretroviral therapy patients utilize during intercurrent illness? a cross sectional study

Reason for being satisfied1

N

%2

Reason for being dissatisfied1

N

%3

Improvement after treatment

192

66.2

Long waiting time

40

71.4

Drug availability

180

62.1

Bad attitude of staff

11

19.6

Good attitude of staff

130

44.8

Health workers don't listen to concerns

7

12.5

Timely service

75

25.9

No thorough examination

3

5.4

Health workers listen to concerns

72

24.8

No explanation of diagnoses

3

5.4

Examined thoroughly

27

9.3

No improvement

2

3.6

Clean environment

11

3.8

Inadequate opening hours

1

1.8

Explanation of diagnosis

7

2.4

No access to specialist

0

0

Access to specialist

7

2.4

Unclean environment

0

0

Adequate opening hours

4

1.4

Drug unavailability

0

0

  1. 1. Patients could give more than 1 reason. 2. Denominator is number of patients who were satisfied with service (n = 290)
  2. 3. Denominator is number of patients who were not satisfied with service (n = 56)