Reason for being satisfied1 | N | %2 | Reason for being dissatisfied1 | N | %3 |
---|---|---|---|---|---|
Improvement after treatment | 192 | 66.2 | Long waiting time | 40 | 71.4 |
Drug availability | 180 | 62.1 | Bad attitude of staff | 11 | 19.6 |
Good attitude of staff | 130 | 44.8 | Health workers don't listen to concerns | 7 | 12.5 |
Timely service | 75 | 25.9 | No thorough examination | 3 | 5.4 |
Health workers listen to concerns | 72 | 24.8 | No explanation of diagnoses | 3 | 5.4 |
Examined thoroughly | 27 | 9.3 | No improvement | 2 | 3.6 |
Clean environment | 11 | 3.8 | Inadequate opening hours | 1 | 1.8 |
Explanation of diagnosis | 7 | 2.4 | No access to specialist | 0 | 0 |
Access to specialist | 7 | 2.4 | Unclean environment | 0 | 0 |
Adequate opening hours | 4 | 1.4 | Drug unavailability | 0 | 0 |