From: Leadership, staffing and quality of care in nursing homes
Quality of care items (N = 40 wards) |
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Medical care |
How satisfied are you with the medical care at the nursing home? (relatives) |
The ward has relevant procedures in relation to death (staff) |
The ward gives good care to terminal residents (staff) |
There is a considerable professional medical focus at the ward (staff) |
All pressures ulcer are treated adequately and promptly (staff) |
General care |
How satisfied are you with the daily care at the nursing home? (relatives) |
How satisfied are you with the personal hygiene at the nursing home? (relatives) |
Do the staff act with dignity and respect during care? (relatives) |
The staff note all relevant care information in the journal (staff) |
The resident get their teeth brushed every day (staff) |
Respect for residents during care activities (field observations) |
Social atmosphere between residents and staff during care (field observations) |
Social activities |
How satisfied are you with the level of activities offered to the residents? (relatives) |
The residents are offered a sufficient level of daily activities (staff) |
General level of activities for the residents (field observations) |
The staff arrange coffee breaks etc (field observations) |
Social interactions |
How satisfied are you with the staff's behaviour towards the residents (relatives) |
Do the staff carry conversations with the residents? (relatives) |
Do the staff carry conversations with the residents (staff) |
To what degree do the staff carry conversations with the residents? (field observations) |
Empathy showed by the staff towards the residents (field observations) |
General perception |
All in all. how satisfied are you with the care at the nursing home (relatives) |
All in all. how would you assess the care the residents receive at this nursing home (staff) |
General assessment of the care at the nursing home (field observations) |