Table 5 Quality of care - details

   How satisfied are you with the medical care at the nursing home? (relatives)

   The ward has relevant procedures in relation to death (staff)

   The ward gives good care to terminal residents (staff)

   There is a considerable professional medical focus at the ward (staff)

   All pressures ulcer are treated adequately and promptly (staff)

General care

   How satisfied are you with the daily care at the nursing home? (relatives)

   How satisfied are you with the personal hygiene at the nursing home? (relatives)

   Do the staff act with dignity and respect during care? (relatives)

   The staff note all relevant care information in the journal (staff)

   The resident get their teeth brushed every day (staff)

   Respect for residents during care activities (field observations)

   Social atmosphere between residents and staff during care (field observations)

Social activities

   How satisfied are you with the level of activities offered to the residents? (relatives)

   The residents are offered a sufficient level of daily activities (staff)

   General level of activities for the residents (field observations)

   The staff arrange coffee breaks etc (field observations)

Social interactions

   How satisfied are you with the staff's behaviour towards the residents (relatives)

   Do the staff carry conversations with the residents? (relatives)

   Do the staff carry conversations with the residents (staff)

   To what degree do the staff carry conversations with the residents? (field observations)

   Empathy showed by the staff towards the residents (field observations)

General perception

   All in all. how satisfied are you with the care at the nursing home (relatives)

   All in all. how would you assess the care the residents receive at this nursing home (staff)

   General assessment of the care at the nursing home (field observations)