Table 5 Quality of care - details
From: Leadership, staffing and quality of care in nursing homes
| Quality of care items (N = 40 wards) |
|---|
| Medical care |
| How satisfied are you with the medical care at the nursing home? (relatives) |
| The ward has relevant procedures in relation to death (staff) |
| The ward gives good care to terminal residents (staff) |
| There is a considerable professional medical focus at the ward (staff) |
| All pressures ulcer are treated adequately and promptly (staff) |
| General care |
| How satisfied are you with the daily care at the nursing home? (relatives) |
| How satisfied are you with the personal hygiene at the nursing home? (relatives) |
| Do the staff act with dignity and respect during care? (relatives) |
| The staff note all relevant care information in the journal (staff) |
| The resident get their teeth brushed every day (staff) |
| Respect for residents during care activities (field observations) |
| Social atmosphere between residents and staff during care (field observations) |
| Social activities |
| How satisfied are you with the level of activities offered to the residents? (relatives) |
| The residents are offered a sufficient level of daily activities (staff) |
| General level of activities for the residents (field observations) |
| The staff arrange coffee breaks etc (field observations) |
| Social interactions |
| How satisfied are you with the staff's behaviour towards the residents (relatives) |
| Do the staff carry conversations with the residents? (relatives) |
| Do the staff carry conversations with the residents (staff) |
| To what degree do the staff carry conversations with the residents? (field observations) |
| Empathy showed by the staff towards the residents (field observations) |
| General perception |
| All in all. how satisfied are you with the care at the nursing home (relatives) |
| All in all. how would you assess the care the residents receive at this nursing home (staff) |
| General assessment of the care at the nursing home (field observations) |