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Table 4 Three separate regression analyses to test the hypotheses

From: Consumer evaluation of complaint handling in the Dutch health insurance market

Dependent variables        
  Complaint satisfaction
(n = 126)
Overall satisfaction
with company
(n = 124)
Trust in company
(n = 127)
  B b p -value B b p -value b B p -value
Independent variables          
Functional quality 0.28 0.39 < .001 0.53 0.5 < 0.001 0.52 0.52 < 0.001
Technical quality 0.69 0.58 < .001 0.06 0.04 0.468 0.13 0.21 0.011
Total variance (R2) explained R2 = 76% p < 0.001 R2 = 32% p < 0.001 R2 = 43% p < 0.001