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Table 3 Correlation matrix of constructs

From: Consumer evaluation of complaint handling in the Dutch health insurance market

  Complaint satisfaction Overall satisfaction with company Trust in the company Functional quality Technical quality
Complaint satisfaction 1.0     
Overall satisfaction with company 0.47 1.0    
Trust in the company 0.57 0.8 1.0   
Functional quality 0.65 0.56 0.61 1.0  
Technical quality 0.84 0.35 0.47 0.54 1.0