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Table 1 Sample composition (n = 150)

From: Consumer evaluation of complaint handling in the Dutch health insurance market

  Mean (SD)  
Age 66 (11.7)  
  n %
Sex   
Female 63 42%
Male 87 58%
Number of years insured at insurer*   
Between 2-4 years 3 2.2%
Between 5-10 years 11 8.2%
> 10 years 120 89.6%
  1. * 16 respondents did not provide an answer to this question