Table 3 GDPs' estimation of patients' standards, compared to the standards of patients and GDPs
| Â | GDPs estimated patients' standards well | GDPs underestimated patients' standards | GDPs overestimated patients' standards |
|---|---|---|---|
GDPs and patients had the same standards | Dutch-speaking GDP | Accessibility for disabled patients | - |
| Â | Guarantee | Â | Â |
| Â | Treatment by same GDP | Â | Â |
| Â | Reminder routine oral examination | Â | Â |
GDPs had lower standards than patients | Specialties in dental practice | Practice accessibility | Availability of an appointment for routine oral examination |
| Â | Â | Parking spaces | In-office waiting times |
| Â | Â | Check-up of perishable goods | Opening hours |
| Â | Â | Quality assessment | Â |
GDPs had higher standards than patients | Information about dental services | Availability of an appointment for a broken tooth | Accessibility by telephone |
| Â | Availability of an appointment for pain complaints | Â | Continuing education GDP |
| Â | Professional standards | Â | Information on tasks of staff |
| Â | Information on dental bill | Â | Â |