Skip to main content

Table 2 Perceived benefits and problems of electronic information exchange

From: Benefits and problems of electronic information exchange as perceived by health care professionals: an interview study

Perceived benefits
Improvements in the efficiency of health care and the speed of communication
Access to up-to-date information about patients
Improvements in the quality of care (e.g. prevention of medical errors)
Perceived problems: confidentiality and security of electronic information exchange
General n-EPR
- Unauthorised persons having access to patient data due to limited security of electronic information systems or carelessness/misuse by health care providers - Risks regarding patients' privacy and unauthorised persons' access to patient data will increase
- Using authorisation profiles to organise access to electronic patient records can cause problems in crisis situations - Limited safety of the UZI-pass
- The limited usefulness of logging data for evaluating the legitimacy of health care providers' access to patient data - It is unclear how the legitimacy of health care providers' access to patient data will be evaluated and who will be responsible for the evaluation
  - Essential information may be missed because of patients' desire to protect their privacy and conceal their electronic records or parts of it
Perceived problems: reliability and quality of patient information
- Inadequate recording of patient information - Inadequate recording of patient information
- Interoperability problems between information systems - Health care providers may become more cautious in recording sensitive or personal patient information in electronic records
- Information overload - Doubts about the technical performance of the n-EPR
- Limited speed of electronic information exchange  
Other perceived problems
- Health care providers' liability in case of medical errors is unclear - Unfamiliarity of other health care providers
- Limited usefulness of protocols and guidelines