Skip to main content

Table 3 Questionnaire Response at Direct Care & Operational Levels

From: A case study of organisational cultural competence in mental healthcare

Direct care level n = 73 Operational level n = 14
Question Direct care Operational
  yes (%) yes (%)
Cultural/spiritual needs assessed 79.4 78.5
Services advertised 57.5 42.8
Service info available in languages 65.7 50.0
Cultural competence training available 72.6 71.4
Cultural competence training attended 35.6 35.7
Staff representative of communities 67.1 42.8
Performance appraisal reflect cultural competence 61.6 57.1
Engaging of service users in service planning 56.1 57.1
Person responsible for cultural competence 24.6 57.1
Language assistance available 76.7 78.5
Bilingual staff members in team 94.5 100
Cultural competence in Trust mission statement 67.1 92.8
Direct care level = clinical staff   
Operational level = senior managers   
  1. Example of question asked: Are the cultural/spiritual needs of the service user assessed during the initial screening/intake into the service?