Skip to main content

Table 8 Differences in Ratings of Satisfaction (Percent saying "No problem"), Tanzania

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics, & Other Facilities
  Mean
Value
Signific. Level
p-value
Mean
Value
Signific.
Level
p-value
  Public
(n = 87)
NGO
(n = 24)
  Public
(n = 314)
NGO
(n = 55)
 
PROBLEMS       
Time you waited 69.8 70.4 0.914 74.1 85.8 0.062
Ability to discuss problems or concerns about your health with the provider 94.8 98.8 0.022 96.7 100.0 0.002
Amount of explanation you received about any problem or method of FP 94.8 98.8 0.011 95.5 94.8 0.846
Quality of the examination and treatment provided 96.8 99.4 0.023 95.9 100.0 0.000
Privacy from having others see the examination 94.8 90.2 0.586 96.0 92.7 0.630
Privacy from having others hear your consultation discussion 95.2 100.0 0.001 95.9 90.1 0.391
Availability of medicines or methods at this facility 83.6 92.2 0.095 79.5 94.9 0.000
Hours of service at this facility 91.6 87.9 0.432 88.7 97.6 0.002
Number of days services are available to you 94.9 85.3 0.210 92.1 92.4 0.932
Cleanliness of the facility 87.0 94.0 0.131 87.0 97.4 0.003
How the staff treated you 93.8 99.4 0.000 92.4 100.0 0.000
Cost for services or treatment 93.8 95.1 0.762 96.0 92.4 0.395
Total "yes" 10.9 11.1 0.389 10.9 11.4 0.045
OUTCOME       
Client satisfaction (%) 51.5 45.6 0.608 46.9 70.8 0.016