Table 8 Differences in Ratings of Satisfaction (Percent saying "No problem"), Tanzania
| Â | Hospitals | Health Centers, Clinics, & Other Facilities | ||||
|---|---|---|---|---|---|---|
| Â | Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | ||
| Â | Public (n = 87) | NGO (n = 24) | Â | Public (n = 314) | NGO (n = 55) | Â |
PROBLEMS | Â | Â | Â | Â | Â | Â |
Time you waited | 69.8 | 70.4 | 0.914 | 74.1 | 85.8 | 0.062 |
Ability to discuss problems or concerns about your health with the provider | 94.8 | 98.8 | 0.022 | 96.7 | 100.0 | 0.002 |
Amount of explanation you received about any problem or method of FP | 94.8 | 98.8 | 0.011 | 95.5 | 94.8 | 0.846 |
Quality of the examination and treatment provided | 96.8 | 99.4 | 0.023 | 95.9 | 100.0 | 0.000 |
Privacy from having others see the examination | 94.8 | 90.2 | 0.586 | 96.0 | 92.7 | 0.630 |
Privacy from having others hear your consultation discussion | 95.2 | 100.0 | 0.001 | 95.9 | 90.1 | 0.391 |
Availability of medicines or methods at this facility | 83.6 | 92.2 | 0.095 | 79.5 | 94.9 | 0.000 |
Hours of service at this facility | 91.6 | 87.9 | 0.432 | 88.7 | 97.6 | 0.002 |
Number of days services are available to you | 94.9 | 85.3 | 0.210 | 92.1 | 92.4 | 0.932 |
Cleanliness of the facility | 87.0 | 94.0 | 0.131 | 87.0 | 97.4 | 0.003 |
How the staff treated you | 93.8 | 99.4 | 0.000 | 92.4 | 100.0 | 0.000 |
Cost for services or treatment | 93.8 | 95.1 | 0.762 | 96.0 | 92.4 | 0.395 |
Total "yes" | 10.9 | 11.1 | 0.389 | 10.9 | 11.4 | 0.045 |
OUTCOME | Â | Â | Â | Â | Â | Â |
Client satisfaction (%) | 51.5 | 45.6 | 0.608 | 46.9 | 70.8 | 0.016 |