Skip to main content

Table 6 Differences in Attributes of Quality (bivariate analysis) - Kenya

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics & Other Facilities
  Mean
Value
P Mean
Value
P
  Public
(n = 87)
NGO
(n = 60)
  Public
(n = 72)
NGO
(n = 104)
 
BASIC       
Catchment area population 264,646 296,768 0.858 26,374 29,653 0.507
STRUCTURE       
Infrastructure and equipment       
Physical infrastructure(# of amenities) 4.56 4.87 0.103 3.37 3.78 0.076
Examination room (# of items present) 7.32 7.57 0.406 6.68 7.06 0.099
Management       
System for review of management (%) 91.5 92.5 0.342 82.2 69.6 0.010
System for collecting client opinion (%) 74.3 78.2 0.555 58.4 65.9 0.203
Routine quality assurance program (%) 62.5 72.0 0.154 44.1 49.7 0.779
Last supervisory visit within 6 mths (%) 91.2 80.4 0.147 95.6 92.6 0.022
Facility has stock inventory and stock is organized and protected (%) 79.6 53.4 0.000 57.6 29.1 0.000
Stock inventory, quality (%) 60.5 40.9 0.007 49.41 24.0 0.008
Availability of services       
Number of days FP services provided 5.1 5.2 0.342 5.1 5.5 0.043
Trained provider always present (%) 93.7 100.0 0.059 37.2 56.6 0.018
# of FP methods offered (out of 14) 6.8 5.8 0.026 4.9 3.9 0.001
# of other reproductive health services offered (out of 6) 4.4 4.2 0.296 3.6 3.5 0.301
Counseling       
# of protocols on FP counseling(out of 5) 1.0 0.8 0.310 1.1 0.9 0.179
# of visual aids for demonstrating use of FP (out of 9) 3.0 2.1 0.001 2.4 1.8 0.000
Facility has private room for FP counseling (%) 75.8 81.0 0.753 75.8 81.0 0.725
Whether there is an individual client card for FP (%) 92.0 59.1 0.000 74.4 49.4 0.037
Number of years of FP experience of providers 6.3 5.6 0.026 8.1 7.5 0.306
PROCESS       
Waiting time 1 (minutes) 69.2 67.8 0.954 65.2 21.9 0.000
Interpersonal (N = ) 346 67   130 85  
Privacy ensured during examination (%) 79.3 73.0 0.039 81.1 84.7 0.004
Asked clients about concerns with methods or currently used method (%) 74.9 70.5 0.937 61.0 90.2 0.003
Confidentiality assured (%) 53.4 51.9 0.893 35.7 52.7 0.004
Provider explained method use (%) 73.0 79.0 0.965 72.0 64.3 0.273
Provider prescribed injectable (%)       
Technical       
Reproductive history (out of 11) 3.0 2.1 0.008 2.3 2.7 0.322
Physical examination (out of 5) 3.2 3.2 0.827 2.9 3.0 0.618
Injectable procedure 2 (out of 9) 3.8 3.8 0.971 3.6 3.9 0.137
Duration of consultation (minutes) 16.2 15.7 0.796 13.8 18.5 0.106