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Table 5 Differences in Attributes of Quality (bivariate analysis) - Tanzania

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics & Other Facilities
  Mean
Value
P Mean
Value
P
  Public
(n = 87)
NGO
(n = 24)
  Public
(n = 315)
NGO
(n = 56)
 
BASIC       
Catchment area population 226,392 106,242 0.204 8,590 7,255 0.401
STRUCTURE       
Infrastructure and equipment       
Physical infrastructure(# of amenities) 3.72 3.85 0.308 2.51 3.65 0.000
Examination room (# of items present) 6.93 6.48 0.227 6.53 7.14 0.022
Management       
System for review of management (%) 100.0 89.1 0.056 79.2 85.9 0.440
System for collecting client opinion (%) 95.9 89.6 0.928 82.1 39.7 0.000
Routine quality assurance program (%) 92.6 86.5 0.211 45.6 40.5 0.586
Last supervisory visit within 6 mths (%)       
Facility has stock inventory and stock is organized and protected (out of 3) 79.8 60.1 0.004 64.0 44.6 0.001
Availability of services       
Number of days FP services provided 5.0 5.2 0.000 4.9 4.6 0.000
Trained provider always present (%) 96.9 89.6 0.867 53.4 72.8 0.003
# of FP methods offered (out of 14) 6.8 6.1 0.029 4.5 4.0 0.004
# of other reproductive health services offered (out of 6) 4.8 4.8 0.270 4.7 4.0 0.000
Counseling       
# of protocols on FP counseling(out of 5) 1.5 1.0 0.004 1.2 0.8 0.007
# of visual aids for demonstrating use of FP (out of 9) 4.3 2.1 0.000 2.9 2.3 0.011
Facility has private room for FP counseling (%) 81.0 64.6 0.650 80.9 71.8 0.089
Whether there is an individual client card for FP (%) 97.8 82.3 0.000 81.6 60.1 0.000
PROCESS       
Waiting time 1 (minutes) 81.2 81.4 0.988 69.5 25.4 0.000
Interpersonal       
Privacy ensured during examination (%) 91.9 100.0 0.025 79.4 74.4 0.644
Asked clients about concerns with methods or currently used method (%) 84.1 84.0 0.352 75.0 81.8 0.149
Confidentiality assured (%) 77.3 88.5 0.733 58.5 66.5 0.251
Provider explained method use (%) 87.4 98.2 0.104 86.2 76.9 0.173
Provider prescribed injectable (%) 60.3 52.7 0.492 58.5 49.9 0.398
Technical       
Reproductive history (out of 11) 2.9 2.8 0.927 2.2 2.3 0.850
Physical examination (out of 5) 2.7 2.8 0.180 2.0 2.6 0.003
Injectable procedure 2 (out of 9) 3.5 3.6 0.699 3.0 3.1 0.701
Duration of consultation (minutes) 16.7 16.5 0.887 13.0 13.0 0.986