Skip to main content

Table 4 Measures of Client Satisfaction

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

Clients were told, "Now I am going to ask you some questions about some common problems clients have at health facilities. As I mention each one, please tell me whether any of these were problems for you today, and if so, whether they were large or small problems for you."

   • Time you waited

   • Ability to discuss problems or concerns about your health with the provider

   • Amount of explanation you received about any problem or method of FP

   • Quality of the examination and treatment provided

   • Privacy from having others see the examination

   • Privacy from having others hear your consultation discussion

   • Availability of medicines or methods at this facility

   • Hours of service at this facility

   • Number of days services are available to you

   • Cleanliness of the facility

   • How the staff treated you

   • Cost for services or treatment

   • Any problem you had today that I did not mention