Clients were told, "Now I am going to ask you some questions about some common problems clients have at health facilities. As I mention each one, please tell me whether any of these were problems for you today, and if so, whether they were large or small problems for you." |
   • Time you waited |
   • Ability to discuss problems or concerns about your health with the provider |
   • Amount of explanation you received about any problem or method of FP |
   • Quality of the examination and treatment provided |
   • Privacy from having others see the examination |
   • Privacy from having others hear your consultation discussion |
   • Availability of medicines or methods at this facility |
   • Hours of service at this facility |
   • Number of days services are available to you |
   • Cleanliness of the facility |
   • How the staff treated you |
   • Cost for services or treatment |
   • Any problem you had today that I did not mention |