Skip to main content

Table 11 Factors Associated with Client Satisfaction (multivariate analysis) (Coefficient and standard error)

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Ghana Kenya Tanzania
  Hospital Clinic Hospital Clinic Hospital Clinic
Independent
Variables
No problems Index of satisfaction No problems Index of satisfaction No problems Index of satisfaction No problems Index of satisfaction No problems Index of satisfaction No problems Index of satisfaction
FACILITY CHARACTERISTICS             
NGO 0.4178 0.3034* 0.7329** 0.2128 0.4955 0.2300 0.4952 0.6930*** -0.4634 0.0566 2.4378* 1.1462*
  0.231 0.014 0.002 0.149 0.178 0.099 0.119 0.000 0.108 0.760 0.029 0.014
Urban      0.027 0.0382 -0.8547 -0.8163*     
      0.967 0.91 0.19 0.013     
Log (catchment pop) 0.4741 0.1487 0.1633 -0.1145 -0.0402 -0.0439 -0.0101 -0.0563 0.0933 -0.0037 -0.1155 -0.0689
  0.051 0.194 0.534 0.369 0.675 0.48 0.952 0.561 0.268 0.95 0.265 0.278
STRUCTURE             
Facility inventory -0.0166 -0.0337 0.0993 0.0345 -0.0956 -0.0549 0.1234 0.1243** 0.1091* 0.0628* -0.0587 -0.0129
  0.865 0.429 0.053 0.199 0.117 0.117 0.125 0.005 0.022 0.048 0.11 0.577
Trained provider present 24 hours -0.219 -0.0696 -0.0488 0.2186 -0.1617 0.7691* 0.0377 0.034 0.176 0.1819 0.1041
   0.262 0.703 0.703 0.518 0.548 0.038 0.841 0.967 0.74 0.309 0.373
Supervisory visit in last 6 months -1.1562* -0.3568 -0.1475 -0.0381 -0.3477 -0.3453* -1.4670* -0.1202     
  0.028 0.057 0.580 0.789 0.260 0.033 0.042 0.736     
Number of staff      0.0018 0.0011 0.0015 0.0018 -0.0004 0.0001 0.0171 0.0077
      0.070 0.179 0.611 0.18 0.742 0.911 0.178 0.213
Number of days FP offered 0.4559* -0.0724 0.0512 -0.0475 0.0479 -0.0531 0.0267 -0.1272 -0.4142 0.0081 0.0953 0.0085
  0.049 0.629 0.380 0.126 0.841 0.606 0.885 0.219 0.124 0.957 0.295 0.886
System of quality assurance -0.0946 0.0541 0.0457 -0.0835 -0.049 0.0566 0.0415 -0.1356 0.0086 0.3349 0.1257 0.0177
  0.751 0.696 0.834 0.517 0.83 0.700 0.874 0.331 0.979 0.225 0.424 0.84
Total FP methods offered 0.016 0.0255 -0.0587 -0.0011 -0.0413 -0.0839* -0.2152 0.0606 0.0781 0.0239 0.095 0.1195
  0.861 0.486 0.289 0.977 0.478 0.023 0.079 0.294 0.248 0.582 0.222 0.085
Protocols on FP followed -0.069 0.0495 -0.0117 -0.0297 0.0839 0.1239 -0.2139 -0.0046 0.0531 0.0086 0.1396 0.1376**
  0.563 0.489 0.885 0.623 0.418 0.067 0.154 0.955 0.641 0.900 0.055 0.001
FP client record maintained   0.0612 0.2400 0.0341 -0.2400 -0.3421* 1.1700** 0.3688 0.1208 -0.0803 -0.1319 -0.1831
   0.936 0.511 0.831 0.455 0.022 0.002 0.064 0.756 0.619 0.611 0.187
Quality stock inventory 0.4317* -0.0026 -0.0481 0.121 -0.0622 -0.0477 0.2252 0.1147 0.0298 0.0753 0.0288 -0.0095
  0.014 0.970 0.655 0.115 0.800 0.716 0.447 0.572 0.88 0.656 0.862 0.926
Number trained      -0.0589 -0.1385** 0.2183 -0.0317     
      0.352 0.004 0.099 0.648     
PROCESS             
Visual & auditory privacy ensured 0.0516 -0.1216 -0.176 0.0373 -0.1143 -0.0926 0.3986 0.0989 -0.0104 0.3347 0.0693 0.1567
  0.891 0.603 0.437 0.824 0.61 0.626 0.286 0.656 0.984 0.433 0.727 0.255
No. of repro health and phys exam 0.0279 0.013 0.0203 0.0308* 0.0273 0.0431* 0.1418** 0.0268 -0.0251 -0.0227 0.0133 0.0222
elements performed 0.310 0.23 0.366 0.05 0.247 0.012 0.003 0.307 0.352 0.234 0.565 0.117
Client concerns noted 0.4387 0.0519 -0.0547 -0.1181 -0.0791 0.0142 0.2557 0.0177 -0.1051 -0.1891 -0.2422 -0.0059
  0.082 0.604 0.764 0.369 0.716 0.917 0.511 0.932 0.647 0.166 0.175 0.961
Confidentiality assured -0.0883 0.1231 0.0516 -0.1013 0.373 0.4389** 0.4255 -0.0138 0.4644 0.2149 -0.1702 -0.071
  0.773 0.385 0.785 0.466 0.063 0.002 0.133 0.926 0.094 0.139 0.310 0.505
Client told about side effects -0.0864 0.0104 0.442 0.5430** -0.1149 -0.072 -0.2877 -0.0759     
  0.773 0.945 0.055 0.005 0.512 0.48 0.502 0.71     
Injectable method prescribed 0.1259 0.149 0.2749 0.3884* 0.0921 -0.113 0.0998 -0.2611 0.5246** 0.3512* 0.0821 0.1483
  0.618 0.264 0.135 0.032 0.668 0.271 0.785 0.174 0.002 0.036 0.560 0.142
Waiting time -0.0048* -0.0021* -0.009*** -0.0037** -0.008*** -0.004*** -0.011*** -0.003 -0.007*** -0.0030*** 0.0406 0.0237**
  0.019 0.042 0.000 0.001 0.000 0.000 0.000 0.090 0.000 0.000 0.096 0.008
CLIENT CHARACTERISTICS             
Age 0.0003 0.0134 0.0029 0.0036 0.0027 -0.0058 -0.0188 -0.0219 -0.0358 -0.0002 -0.0048 -0.0019
  0.988 0.294 0.788 0.446 0.839 0.468 0.402 0.159 0.074 0.987 0.604 0.732
Primary school educ 0.5967* 0.0369 -0.1207 0.3034* -0.1155 -0.0878 -0.2297 -0.1586 -0.0238 -0.0342 -0.0602 0.0201
  0.019 0.798 0.563 0.033 0.293 0.186 0.263 0.237 0.820 0.695 0.463 0.726
Secondary school educ. 0.8252** 0.0824 -0.1366 0.2054         
  0.002 0.587 0.380 0.086         
Intercept -4.5372* -0.3599 -1.6069 -0.7146 1.8286 3.1225*** -0.675 0.5066 0.2395 -1.4728 -2.2200 -1.9172
  0.042 0.597 0.204 0.260 0.288 0.001 0.755 0.710 0.913 0.314 0.272 0.059
N 197 204 407 407 390 390 208 208 322 322 450 450
r2   0.1158   0.1735   0.2579   0.2372   0.1653   0.0825
F 2.1151 . 2.879 1.2948 6.3419 14.0259 3.9912 2.7142 2.1756 4.4956 1.3143 1.1052
  1. * p < 0.05, ** p < 0.01, *** p < 0.001