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Table 10 Differences in Ratings of Satisfaction (Percent saying "No problem") - Kenya

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

 

Hospitals

Health Centers, Clinics, & Other Facilities

 

Mean

Value

Signific. Level

p-value

Mean

Value

Signific.

Level

p-value

 

Public

(n = 346)

NGO

(n = 67)

 

Public

(n = 130)

NGO

(n = 85)

 

PROBLEMS

      

Time you waited

59.4

69.0

0.262

60.3

95.2

0.000

Ability to discuss problems or concerns about your health with the provider

86.5

83.4

0.605

89.9

94.8

0.256

Amount of explanation you received about any problem or method of FP

8.83

88.4

0.991

85.9

93.2

0.119

Quality of the examination and treatment provided

88.3

93.9

0.196

89.0

99.0

0.001

Privacy from having others see the examination

90.5

82.8

0.238

87.6

87.2

0.961

Privacy from having others hear your consultation discussion

88.5

83.4

0.444

87.6

93.8

0.364

Availability of medicines or methods at this facility

73.8

82.8

0.108

67.6

90.6

0.014

Hours of service at this facility

83.1

88.0

0.294

86.8

99.0

0.001

Number of days services are available to you

88.0

90.4

0.532

89.2

98.1

0.009

Cleanliness of the facility

84.6

93.6

0.042

89.4

99.5

0.006

How the staff treated you

87.1

93.6

0.131

90.0

99.7

0.001

Cost for services or treatment

93.8

84.0

0.404

90.5

96.9

0.133

Total "yes"

10.1

10.3

0.669

10.1

11.5

0.000

OUTCOME

      

Client satisfaction (%)

34.1

51.7

0.000

29.1

63.6

0.000