| Hospitals | Health Centers, Clinics, & Other Facilities | ||||
---|---|---|---|---|---|---|
 | Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | ||
 | Public (n = 346) | NGO (n = 67) |  | Public (n = 130) | NGO (n = 85) |  |
PROBLEMS | Â | Â | Â | Â | Â | Â |
Time you waited | 59.4 | 69.0 | 0.262 | 60.3 | 95.2 | 0.000 |
Ability to discuss problems or concerns about your health with the provider | 86.5 | 83.4 | 0.605 | 89.9 | 94.8 | 0.256 |
Amount of explanation you received about any problem or method of FP | 8.83 | 88.4 | 0.991 | 85.9 | 93.2 | 0.119 |
Quality of the examination and treatment provided | 88.3 | 93.9 | 0.196 | 89.0 | 99.0 | 0.001 |
Privacy from having others see the examination | 90.5 | 82.8 | 0.238 | 87.6 | 87.2 | 0.961 |
Privacy from having others hear your consultation discussion | 88.5 | 83.4 | 0.444 | 87.6 | 93.8 | 0.364 |
Availability of medicines or methods at this facility | 73.8 | 82.8 | 0.108 | 67.6 | 90.6 | 0.014 |
Hours of service at this facility | 83.1 | 88.0 | 0.294 | 86.8 | 99.0 | 0.001 |
Number of days services are available to you | 88.0 | 90.4 | 0.532 | 89.2 | 98.1 | 0.009 |
Cleanliness of the facility | 84.6 | 93.6 | 0.042 | 89.4 | 99.5 | 0.006 |
How the staff treated you | 87.1 | 93.6 | 0.131 | 90.0 | 99.7 | 0.001 |
Cost for services or treatment | 93.8 | 84.0 | 0.404 | 90.5 | 96.9 | 0.133 |
Total "yes" | 10.1 | 10.3 | 0.669 | 10.1 | 11.5 | 0.000 |
OUTCOME | Â | Â | Â | Â | Â | Â |
Client satisfaction (%) | 34.1 | 51.7 | 0.000 | 29.1 | 63.6 | 0.000 |