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Table 10 Differences in Ratings of Satisfaction (Percent saying "No problem") - Kenya

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics, & Other Facilities
  Mean
Value
Signific. Level
p-value
Mean
Value
Signific.
Level
p-value
  Public
(n = 346)
NGO
(n = 67)
  Public
(n = 130)
NGO
(n = 85)
 
PROBLEMS       
Time you waited 59.4 69.0 0.262 60.3 95.2 0.000
Ability to discuss problems or concerns about your health with the provider 86.5 83.4 0.605 89.9 94.8 0.256
Amount of explanation you received about any problem or method of FP 8.83 88.4 0.991 85.9 93.2 0.119
Quality of the examination and treatment provided 88.3 93.9 0.196 89.0 99.0 0.001
Privacy from having others see the examination 90.5 82.8 0.238 87.6 87.2 0.961
Privacy from having others hear your consultation discussion 88.5 83.4 0.444 87.6 93.8 0.364
Availability of medicines or methods at this facility 73.8 82.8 0.108 67.6 90.6 0.014
Hours of service at this facility 83.1 88.0 0.294 86.8 99.0 0.001
Number of days services are available to you 88.0 90.4 0.532 89.2 98.1 0.009
Cleanliness of the facility 84.6 93.6 0.042 89.4 99.5 0.006
How the staff treated you 87.1 93.6 0.131 90.0 99.7 0.001
Cost for services or treatment 93.8 84.0 0.404 90.5 96.9 0.133
Total "yes" 10.1 10.3 0.669 10.1 11.5 0.000
OUTCOME       
Client satisfaction (%) 34.1 51.7 0.000 29.1 63.6 0.000