Table 2 Indicators of job stress and self-reported quality of health care among clinicians in surgery in Germany: Frequenciesa, n (%) and means [M] (standard deviations) [SD]
From: Psychosocial stress at work and perceived quality of care among clinicians in surgery
| Â | n (%) or M (SD) |
|---|---|
Effort-reward imbalance model | Â |
   ERI > 1 | 301 (25.1)b |
   ERI | 0.87 (0.37)c |
   Overcommitment (sum scale from 6 to 24) | 15.7 (3.7)c |
Demand-control model | Â |
   No strain (low demands/high control) | 347 (26.9)b |
   Active job (high demands/high control) | 256 (19.8)b |
   Passive job (low demands/low control) | 399 (30.9)b |
   Job strain (high demands/low control) | 289 (22.4)b |
Self-reported quality of health care | Â |
Dimensions according to the CQS/PARd | Â |
   Psychosocial care (sum scale from 5 to 25) | 19.7 (3.1)c |
   Diagnosis/therapy (sum scale from 4 to 20) | 15.9 (2.1)c |
   Quality assurance (sum scale from 4 to 20) | 12.6 (2.6)c |
Dimensions according to the SERVQUAL | Â |
   Organisation of care (sum scale from 4 to 16) | 11.0 (1.7)c |
   Patient orientation (sum scale from 8 to 32) | 24.4 (3.4)c |
Medical errors (sum scale from 2 to 8) e | 4.22 (0.87)c |