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Table 2 Indicators of job stress and self-reported quality of health care among clinicians in surgery in Germany: Frequenciesa, n (%) and means [M] (standard deviations) [SD]

From: Psychosocial stress at work and perceived quality of care among clinicians in surgery

  n (%) or M (SD)
Effort-reward imbalance model  
   ERI > 1 301 (25.1)b
   ERI 0.87 (0.37)c
   Overcommitment (sum scale from 6 to 24) 15.7 (3.7)c
Demand-control model  
   No strain (low demands/high control) 347 (26.9)b
   Active job (high demands/high control) 256 (19.8)b
   Passive job (low demands/low control) 399 (30.9)b
   Job strain (high demands/low control) 289 (22.4)b
Self-reported quality of health care  
Dimensions according to the CQS/PARd  
   Psychosocial care (sum scale from 5 to 25) 19.7 (3.1)c
   Diagnosis/therapy (sum scale from 4 to 20) 15.9 (2.1)c
   Quality assurance (sum scale from 4 to 20) 12.6 (2.6)c
Dimensions according to the SERVQUAL  
   Organisation of care (sum scale from 4 to 16) 11.0 (1.7)c
   Patient orientation (sum scale from 8 to 32) 24.4 (3.4)c
Medical errors (sum scale from 2 to 8) e 4.22 (0.87)c
  1. aVariances in number of cases due to missing data
  2. bn (%)
  3. cM (SD)
  4. dChirurgisches Qualitätssiegel/Physician Achievement Review
  5. eA higher score indicates a higher error frequency