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Table 3 Scales of the three questionnaires: topics, number of items and reliability (Cronbach's alpha) of the scales

From: Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care

  Somatic care
(residents)
Psychogeriatric care
(representatives)
Homecare
(clients)
Scales/themes Items α Items α Items α
Care plan and evaluation 3 0.40* 4 0.44* 5 0.55*
Shared decision making 5 0.76 5 0.80 7 0.80
Communication and information:       
- Attitude and courtesy of care providers 5 0.83 3 0.75 5 0.78
- Information 7 0.83 6 0.84 6 0.83
- Telephone access/communication - - 3 0.70 5 0.83
Physical well-being:       
- Body care 4 0.68# 5 0.88 2 0.71
- Meals 5 0.64# 4 0.70 - -
Competency and safety of care: 8 0.82 9 0.89 10 0.86
- Safety of care§      5 0.89
- Restraint measures - - 2 0.59* - -
- Reliability of homecare providers - - - - 6 0.74
Living environment:       
- Comfort 2 0.53* 2 0.53* - -
- Atmosphere 4 0.66# 4 0.73 - -
- Housing and privacy 5 0.69# 4 0.80 - -
Participation and autonomy:       
Activities 5 0.65# 3 0.80 4 0.74
Autonomy 4 0.72 2 0.72 8 0.74
Mental well-being 6 0.70 2 0.60# 5 0.64#
Safety of living environment 4 0.29* 2 0.54* 8 0.87
Availability and continuity of care:       
- Availability of personnel 5 0.74 5 0.86 6 0.72
- Waiting time for homecare - - - - 3 0.76
- Flexibility of homecare - - - - 3 0.88
  1. * no reliable scale (α <0,60), thus item scores should be presented separately (no composite scores)
  2. # scales with an alpha between 0.6 and 0.7 were provisionally accepted, but need to be evaluated in future studies
  3. § extra items on taking care of the clients' health resulted in a separate scale 'Safety of care' for the Homecare questionnaire