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Table 2 Response and client characteristics per setting and type of questionnaire

From: Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care

  Somatic care
(Residents)
Psychogeriatric care
(Representatives)
Homecare
(Clients)
  Experience Importance Experience Importance Experience Importance
Number of clients selected (n) 2450 315 2575 233 2599 204
Number of participants (n) 2386 311 2000 164 1363 99
Response (%) 97.4 98.7 77.7 70.4 52.4 48.5
Sex: female (%) 73.4 73.6 77.6 74.7 79.3 81.4
Age: mean (years) 82.8 82.3 90.2 83.5 76.7 76.9
Educational level (%):       
- none or primary education 49.3 54.8 46.5 43.8 33.7 40.2
- secondary or higher education 49.3 44.2 51.0 53.1 63.5 56.5
- other/unknown 1.4 1.0 2.5 3.1 2.8 3.3
Duration of stay/care (%):       
- less than one year 26.8 27.2 26.3 33.1 23.5 30.9
- 1 to 5 years 52.9 52.8 60.3 56.5 51.2 33.0
- more than 5 years 20.3 20.0 13.4 10.4 25.3 36.1