Table 1 Information needs of different stakeholders: Who wants to know what?
From: The Dutch Consumer Quality Index: an example of stakeholder involvement in indicator development
Who | What |
|---|---|
Individual consumers | Maximizers: Who is the best provider for me (in terms of outcomes or in terms of trust)? Where can I find this provider? Do I have access (in terms of waiting times, insurance coverage etc.)? Satisficers: How does my usual provider perform compared to others? |
Patient/consumer organisations | Do providers meet quality standards as defined by patient/consumer organisations? Which areas of performance are lacking behind (and therefore need special focus in our lobbying)? How can we help members/patients to make an informed choice? |
Health insurers | Do providers meet predefined quality standards (pay-for-performance)? Whom shall we (not) contract from the quality perspective (preferred providers)? |
Health care providers | What are best practices? Which areas of our performance need improvement? What do patients and insurers expect from us? |
Inspectorate for Health Care | Which providers perform below a minimum quality level (and therefore need further inspection)? |
Ministry of Health | What is the overall level of quality of care in the Netherlands and how does it develop over time? |