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Table 3 Interpersonal interaction variables as predictors of patient satisfaction at public health centres, Central Ethiopia, January 2009

From: Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: a cross sectional study

Explanatory Variables No. (%) p-value Unstandardized B coefficient 95% CI for B
Provider made you feel at ease**
Poor 47 (6.1) .001 -.389 (-.621, -.156)
Fair 158 (20.6)    
Good* 277 (36.1)    
Very good 240 (31.3) .000 -.355 (-.511, -.199)
Excellent 46 (6.0) .215 .048 (.002, .428)
Provider examined me thoroughly**
Strongly disagree 47 (6.1) .504 -.079 (-.312, .153)
Disagree 222 (28.9) .000 -.346 (-.475, -.217)
Neither 81 (10.5) .003 -.278 (-.096, -.459)
Agree* 371 (48.4)    
Strongly agree 47 (6.1) .000 .424 (.199, .650)
Provider's direct eye contact**
Poor 10 (1.3) .032 -.515 (-.985, -.046)
Fair 128 (16.7) .000 -.469 (-.625, -.314)
Good* 340 (44.3)    
Very good 257 (33.5) .000 .245 (.118, .372)
Excellent 33 (4.2) .000 .512 (.227, .797)
Able to cope with life**
Same/less 101 (13.2) .016 -.132 (-.240, -.024)
Better* 405(52.7)    
Much better 262 (34.1)    
Provider told you the name of your illness
Yes 406 (52.9) .000 .231 (.107, .354)
No* 362 (47.1)    
Provider told you to return if it gets worse
Yes* 486 (63.3)    
No 282 (36.7) .005 -.177 (-.300, -.053)
Provider told cause of your illness
Yes 287 (37.4) .922 .006 (-.123, .136)
No* 481 (62.6)    
Provider told enough about your treatment
Yes* 576 (75.0)    
No 192 (25.0) .996 .000 (-.134, .135)
Provider told you ways of preventing future recurrence
Yes* 516 (67.2)    
No 252 (32.8) .528 -.046 (-.187, .096)
Match with your expectation
Very much* 330 (43.0)    
Certain 317 (41.3) .431 .048 (-.072, .169)
Only few 106 (13.7) .000 -.473 (-.671, -.275)
Not at all 15 (2.0) .003 -.623 (-1.027, -.219)
Duration of stay with the provider
Very long 10 (1.3) .781 .064 (-.385, .512)
Long 89 (11.6) .149 .123 (-.044, .290)
Fair* 328 (42.7)    
Short 283 (36.8) .318 .060 (-.058, .179)
Very short 58 (7.6) .001 -.356 (-.571, -.141)
  1. **Data reduction during factor analysis identified these questions to be sufficient measures of perceived empathy, perceived technical competency, non-verbal communication, and patient enablement in that order.
  2. *References category (categories with highest frequency taken as reference categories)
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BMC Health Services Research

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