Table 2 Quality and safety problems identified on sequential flow diagram and hierarchical task analysis
Diagram | Administrative task step (sequential) or goal (HTA) | Clinical task step (sequential) or goal (HTA) | Total | |||||
|---|---|---|---|---|---|---|---|---|
| Â | Obtain patient list | Invite patient | Schedule patient | Obtain medical history | Obtain INR | Determine dose & duration | Conclude appointment | Â |
Sequential flow diagram | 0 | 0 | 0 | 0 | 3 | 4 | 1 | 8 |
Hierarchical task analysis | 2 | 1 | 1 | 3 | 1 | 2 | 1 | 11 |