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Table 3 Item scores for the five respondent groups

From: International health policy survey in 11 countries: assessment of non-response bias in the Norwegian sample

   Groups 1-4 postal respondents  
Itema Total respondents (n = 823) 1 Initial respondents (n = 406) 2 First reminder (n = 189) 3 Second reminder (n = 106) 4 Third reminder (n = 70) 5 Telephone respondents (n = 52)c
Job satisfaction 3.3 3.3 3.2 3.2 3.2 3.4
Waiting time for specialist 1.5* 1.6 1.4 1.4 1.6 1.4
Discharge letter time 3.7 3.7 3.7 3.7 3.7 3.8
Electronic access to laboratory results 2.9 2.9 2.9 2.9 2.9 3.0
Receive information about performance compared to others 1.3 1.3 1.3 1.3 1.3 1.5
  1. Note. One-way ANOVA tests. ***p < .001 **p < .01 *p < .05
  2. a Items are recoded; higher values represent better responses.