Table 3 Item scores for the five respondent groups
| Â | Â | Groups 1-4 postal respondents | Â | |||
|---|---|---|---|---|---|---|
Itema | Total respondents (n = 823) | 1 Initial respondents (n = 406) | 2 First reminder (n = 189) | 3 Second reminder (n = 106) | 4 Third reminder (n = 70) | 5 Telephone respondents (n = 52)c |
Job satisfaction | 3.3 | 3.3 | 3.2 | 3.2 | 3.2 | 3.4 |
Waiting time for specialist | 1.5* | 1.6 | 1.4 | 1.4 | 1.6 | 1.4 |
Discharge letter time | 3.7 | 3.7 | 3.7 | 3.7 | 3.7 | 3.8 |
Electronic access to laboratory results | 2.9 | 2.9 | 2.9 | 2.9 | 2.9 | 3.0 |
Receive information about performance compared to others | 1.3 | 1.3 | 1.3 | 1.3 | 1.3 | 1.5 |