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Table 1 VSSS domain scores, internal consistency, and proportion of subjects satisfied with domains: compared with other studies

From: Factors associated with hospital service satisfaction in a sample of Arab subjects with schizophrenia

VSSS domain/subscale No. of items Reliability: Cronbach's Alpha (N = 130) Unadjusted mean score (SD): N = 130 Adjusted mean score* (SE) N = 111 (%) dissatisfied with domain i.e. unadjusted score < 3.5 ** (%) satisfied with domain i.e. unadjusted score >/= 3.5 Unadjusted mean (SD) scores EPSILON: Pooled data N = 399*** Danish study of subjects with mood disorders: Aged < 40 yrs/Aged ≥40 yrs Mean (SD)****
Overall satisfaction 3 0.81 4.04(0.71) 4.07(0.06) 28(21.5) 102(69.4) 3.83(0.79) 3.63(1.06)/
4.00(1.00)
Professional skills 16 0.94 3.85(0.66) 3.89(0.06) 35(26.9) 95(73.1) 3.88(0.57) 3.60(0.98)/
3.98(0.84)
Information 3 0.66 3.26(0.81) 3.26(0.08) 89(68.5) 41(31.5) 3.39(0.93) 3.44(1.10)/
3.76(1.08)
Access 2 - 3.59(0.87) 3.58(0.08) 44(33.8) 86(66.2) 3.83(0.73) 3.41(1.46)/
3.56(1.33)
Efficacy 8 0.91 3.83(0.68) 3.87(0.06) 31(23.8) 99(76.2) 3.56(0.74) 3.38(1.08)/
3.65(1.00)
Types of
Intervention
11***** 0.75 3.39(0.45) 3.42(0.04) 87(66.9) 43(33.1) 3.64(0.42) 3.54(0.61)/
3.85(0.93)
Relatives' involvement 5 0.88 3.79(0.68) 3.82(0.06) 36(27.7) 94(72.3) 3.39(0.96) 2.92(1.26)/
3.19(1.34)
Total VSSS score 48 0.97 3.68(0.54) 3.71(0.05) 42(32.3) 88(67.7) 3.70(0.50) 3.40(0.98)/
3.73(0.93)
  1. *Adjusted for sex, age, education, marital status, family income, duration of illness, Brief Psychiatric Rating Scale score, and Global Assessment of Functioning score. N is < 130 because of missing values.
  2. ** Using the recommended cut-off score (< 3.5) for dissatisfaction/satisfaction (Ruggeri et al., 2003) [12].
  3. *** Ruggeri M et al 2000 [27]; **** Kessing LV et al 2006 [19]; ***** Six items of the service provision section were not included (see text for details)